东莞招聘

职位描述：
JOB TITLE: Customer Care Specialist - 3P/客户服务专员-三方员工
JOB LOCATION: Shanghai
DEPARTMENT: Supply Chain

Job Responsibilities:

Responsible for order to cash for customer, set up contact window with customer to improve customer service.

Order Management:
- Responsible for day to day LKC order key in
- Daily track order status and coordination to achieve the customer case-fill target.
- Handle customer daily inquiry and delivery issue
- Provide reports to sales team (including capping balance report, stock report etc.)
- Data analysis for case fill Loss reason
- Update DT customer order template
- System related operation (SAP)

Reporting:
- Daily open order download
- Weekly update the data for DT stock
- Monthly report: DT yellow stock, stock target day, GDT monthly scorecard, order exception tracking etc.

Service Level & Customer Relationship
- Regular service review and info change with sales team（DT&LKC）
- Key operation loss analysis and drive the counted dept. to take action.
- Customer relationship management (prompt and proactive response on customer requirement, regular review, etc.)


Job Requirements:
- Bachelor above, 1 year working experience in customer service, CD finance, logistics related areas preferred
- Knowledge and information management, Microsoft office;
- Passion for growth;
- Able to work under pressure;
- Team commitment, Organization awareness 举报 分享

联合利华的使命是让您的生活更具活力并使您心情愉悦、神采焕发、享受更加完美的生活。每天，在全世界，人们都会接触到联合利华的产品。我们的品牌受到各地消费者的信赖，我们已成长为全世界最成功的日用消费品生产商之一。我们是全球***的的冷冻食品、冰淇淋、茶饮料、人造奶油和调味品生产商，也是全球***的洗涤、洁肤和护发产品生产商之一。在中国，我们已经成功地建立了力士、清扬、多芬、夏士莲、旁氏、奥妙、金纺、中华、立顿、四季宝、家乐、和路雪 等诸多为广大消费者熟悉和喜爱的品牌。同时，我们努力保持与当地社会的交流，关心当地社会的发展，重视当地人才的培养。我们热忱期待您的加入！
Unilever's mission is to add vitality to life and help people feel good, look good and get more out of life. Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. We are the largest frozen foods, ice cream, tea-based drinks, margarine and seasoning product manufacturer, and is one of the largest cleaning, skin cleansing and hair care product manufacturers. In China, Unilever has built brands which are known and liked by many Chinese consumers, such as Lux, Clear, Dove, Hazeline, Pond's, Omo, Comfort, Zhonghua, Lipton, Skippy, Knorr, Wall's. We are committed to be a responsible corporate citizen by contributing to the local communities and economic development. We actively develop people and build local leadership. Welcome to join us!