东莞招聘

职位描述：
Job Description:
I. JOB PURPOSE
The Application Engineer is the customer technical interface to CMC customers and crucial link between sales, R&D, quality team and other functions. Provide technical support/service which includes executing the application solutions, identify CTQs and collaborate with internal supporting team to develop product specifications and adoptable applications solutions to facilitate CMC products adoption by customers. Translate and understand customers’ needs to drive the data package for the project engagement and be accountable for problem solving and issue identification of CMC’s products application issues.

II. KEY RESULT AREAS

- Customer Interface

Provide on-site technical support of product performance demonstration. Understand the performance needs of our customers and how new solutions will be implemented within the constraints of fab processes.

Be the Voice Of the Customer for communication with internal teams. Develop, plan, execute, and interpret polishing experiments and communicate results with stakeholders to facilitate the selling process

Troubleshooting of customers’ application issues where CMC’s products are used. And co-work with customers to eliminate variation from products and processes which enhance CMC’s technical leading position.

Ability to develop effective technical presentations that position and promote the product as defined in the business strategy

- R & D, Operations, Quality, Logistics and Sales Interface/Support

Application Engineer communicates customer issues and/or customer needs to the appropriate functional area. Examples include process sensitivities to specific circuit designs and/or polishing tool platform, quality and/or product performance inconsistencies, and customer recommendations for product enhancements.

The Engineer role must be proficient in statistical experiment design, data analysis/ interpretation skills, and identifying data measurement irregularities. In addition, the individual should possess a practical, working knowledge of slurry/pad product information, CMP process operation, thin-film metrology, slurry distribution and wafer inspection equipment.

Additional responsibilities include:

- Assistance in identifying new opportunities
- Gathering and reporting information on competitor’s products
- Assisting Marketing and Sales in the sales and support of CMC products
- Participating in Sales calls on current and potential customers
- Conveying the customer’s plans for new equipment installations, targeted CMP applications, type of polishing tools
- Helping the organization establish customer and competitor profiles

Comments:
- Amount of Travel necessary:
- Regular field visits to customers and equipment vendors’ facilities to conduct demo, sample trials and certification.
- On a need basis intra regional application support within Asia Pacific.
- On a need basis to R & D Aurora for training, product testing and development.

Key Requirement：
？ Technical
？ IC process knowledge/experience, technical skills in IC CMP process applications is plus
？ Possess understanding/technical expertise of customer applications and processes for the products. Ability to develop effective technical presentations that position and promote the product as defined in the business strategy

？ Behavioral
？ Pay attention to detail and be well organized
？ Show a desire and ability to learn and explore the new technology
？ Present a positive image to customers, suppliers, and members of the CMC organization
？ Team oriented. Good collaborator and willing to share knowledge and learning.
？ Excellent interpersonal, written and oral communication skills.
？ Understand each customer’s process for conflict resolution.
？ Capture customer’s needs and unsolved problems into business opportunities.
？ Take initiative and participate actively in creating innovative ideas and solutions.
？ Problem solving and decision making process

？ Computer
？ Intermediate level competency on all popular PC programs. Able to utilize major CMC management system. 举报 分享

上海东浩人力资源有限公司前身为上海外服子公司--上海浦东外国企业服务有限公司，经过15年的发展，已成为国内人力资源服务行业领先企业。2010年，在人力资源服务产业国际化的环境中，世博集团作出了“一体两翼”的战略布局，将原上海外服招聘中心的力量注入上海东浩人力资源有限公司，整合共享上海外服已有技术平台和人才数据库，旨在打造覆盖全国的以招聘服务能力为核心的新型人力资源服务平台。迄今为止，已向8000余家外商投资企业提供了数十万名专业人才。