东莞招聘

Responsibilities

? Oversee the delivery of IT application support contracts to achieve customer satisfaction and fulfill contract commitments
? Based on the ITIL / CMMI standards, establish a set of managed and control process to ensure the delivery of IT application support activities in a consistent manner
? Supervise a team of front end application support of an application support centre to delivery tasks, including but not limited to, problem diagnosis, answering enquiries on system workflow and logic, monitoring and optimizing, compiling statistics for IT applications such as Oracle E-Business Suite
? Manage training and development program of newly recruited members to build up a talent pool of IT professionals
? Analyze performance of application support activities to formulate service improvement program, for example, (1) identifying trends or issues on the IT applications and work out a service improvement program for different parties including third party vendors; and (2) enhancing the process for IT application support activities
? Develop a mature escalation process to ensure timely and effective resolution of unresolved user requests by the back-end IT application support experts.

Requirements

? Higher Diploma or Degree holder in Computer Science or relevant disciplines
? 5 years of solid experience in the computing field, of which at least 2 year should have worked in operation management and technical support for Oracle E-Business Suite
? Minimum 3 years Project Management experience in an external client facing, Consulting and Managed Services environment.
? Experience in working with regional distributed users and support teams
? Able to work and communicate effectively with users for explaining technical issues
? Knowledge of ITIL / ISO 20000 / CMMI is an advantage
? Have strong communication & written skills, multi-tasking & delegation skills, high level of interpersonal skills.
? Functional knowledge on Oracle E-Business Suite (General Ledger, Fixed Assets, Human Resource, Purchasing, Payables or Receivables) is an advantage

关于电讯盈科有限公司
电讯盈科有限公司(香港联合交易所上市代号:0008)是一家以香港为总部的环球公司，在电讯、媒体、资讯科技服务方案、物业发展及投资以及其他业务均持有权益。

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此外,电讯盈科持有盈科大衍地产发展有限公司的大部分股权以及其他海外投资。



关于电讯盈科企业方案
电讯盈科企业方案是中国香港和中国内地首屈一指的IT服务企业。我们采用最先进的技术帮助客户在不断变化的经济环境下创造业务价值和取得成功。我们提供广泛的服务，包括数字解决方案、IT与业务流程外包、云计算服务、系统的开发和集成、数据中心托管和管理服务，电子商务和物联网(IoT)解决方案。电讯盈科企业方案致力于满足客户的需要，帮助企业实现业务目标和迈向数字化转型。
凭藉多年来为各行业实施大型项目的服务经验以及备受认可的行业资格，电讯盈科企业方案已经成为政府及众多领先金融机构、电信运营商、零售和消费品牌，以及跨国企业最值得信赖的合作伙伴。