东莞招聘

职位描述：
AREAS OF RESPONSIBILITY (AOR)
Managing stakeholders productively and meeting customer experience
1、 Handle stakeholders’ escalations within the established service standards(KPIs)
2、 Liaise with business unit representatives, overseas partners to rectify service related issues with effective solutions to achieve maximum customer satisfaction
3、 Meet set KPI for transaction monitoring(audit)
4、 Upload data into systems and perform analysis (by product type and countries) for Overseas Postal Agency (OPA) bulk upload files
5、 Assist to improve response rate through continuous engagement with OPAs
IN ORDER TO ensure that Group Customer Service meets customer response time and achieve optimal customer experience and fulfil customers’ requirement
   
Administrative tasks/scope
1、Scope may involve responsibilities in managing stakeholder’s inquiries (end to end)
E.g. when a customer inquire about status of his shipments to overseas, the consultant will be expected to liaise with overseas partner (OPA) and update responses in systems. Other duties involve processing claims, and other paperwork relating to customers’ concern or GCS
2、Customer hotline & email support
3、Responds to customer inquiries regarding track and trace status updates, billings and providing status for service recovery.
4、Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures
5、reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
6、Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job
7、Works under general supervision; typically reports to a manager
IN ORDER TO ensure stakeholders’ concerns address, the staff is expected to facilitate the investigations

MINIMUM REQUIREMENTS
Education / Experience :
1、 Minimum requirement with a Tertiary education, Bachelor degree preferred
2、At least 2 years of working experience in customer fronting position, preferred
3、Written and spoken English and Mandarin
Specific Skills (Knowledge, skills and abilities):
1、 Pleasant and cheerful disposition, Customer-centric with a positive mindset
2、 Possess excellent communication skills, written and spoken
3、Ability to adapt and perform under pressure in a fast paced environment
4、 Problem Solving – effective interpersonal skills to resolve complaints/difficult situations
5、Knowledge on Microsoft Soft Office and strong Excel skills

本岗是公司新加坡邮政项目的客服，受新邮驻本司工作人员领导，直接向其汇报，要求对物流感兴趣、英语能做为工作语言，接受优秀的应届生。薪资优厚，文化自由，有出国机会。 举报 分享

    深圳市递四方速递有限公司成立于2004年。不同于传统的跨境物流，递四方定位全球跨境电商供应链综合服务服务商，专注跨境电商物流一个领域深耕发展，以IT技术和大数据为核心驱动力，通过全球仓配网络和末端交付网络，用创新可靠的物流供应链服务赢得广大跨境电子商务卖家的信赖，目前已经发展成为跨境电商物流领域的龙头企业。公司目前在全球共拥有近4000名雇员，超过70家分支机构，公司在北美、澳洲、欧洲、东南亚、日韩均布局有高规格自营海外仓，服务全球约20万家跨境电商商户与超过100万跨境电商终端用户。

递四方以全球包裹递送网络（GPN）及全球订单履约网络（GFN）两张网络为基础，提供五大服务，包括：全球订单履约服务、仓储与物流管理系统服务、全球退件解决方案、全球包裹直发服务、以及全球转运进口服务，是细分领域市场服务类型最健全，全球网络最完善的企业。旺季日包裹处理量高达300万单，淡季包裹日处理量超100万单，订单单日处理能力600万单，行业遥遥领先。

2008年获得深圳创新投资集团(国内资金规模***的投资集团之一)A轮投资；
2011年公司获得深创投集团追投，并获新加坡邮政的投资，成为新加坡邮政(SingPost)全球物流战略合作伙伴；
2014年获得IDG资本亿元级领投；
2016年公司获得阿里巴巴集团(Ali Group)旗下菜鸟网络的亿级战略投资，成为阿里巴巴买全球卖全球战略的重要合作伙伴与物流服务提供商；
2018年公司再获得阿里巴巴集团的新一轮亿级投资，公司也是迄今为止阿里巴巴集团在跨境电商物流领域***一家多次参投的企业；
2019年董事长李跃代表递四方与联合国开发计划署签署战略合作协议；
2020年新冠肺炎来袭，递四方全球分公司投身公益，对全球抗疫作出突出贡献。