(ID45422)知名环保公司服务工程师(水处理) (职位编号：45422)
上海任仕达人才服务有限公司
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-01-27
- 工作地点：盐城
- 招聘人数：1人
- 工作经验：应届毕业生经验
- 学历要求：大专
- 职位月薪：4000-8000/月
- 职位类别：水处理工程师 FAE现场应用工程师
职位描述
职位描述：
Position: Application Engineer/服务工程师-(水处理)
Responsibility
Provides contractual service and assists customers with problem solving support regarding the Company’s products/applications/solutions. Experience and knowledge in, but not limited to Company products. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product/application/system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals. Ensure implementation of the Six Service Standards at all client sites.
提供合同约定的服务，帮助客户解决有关公司产品/应用/解决方案方面的问题。关于经验和知识，不局限于公司产品。提供驻场服务或者24小时的电话或者现场帮助。实地调研，产品/应用/系统审计，协助大客户经理或销售准备新的商务计划书。确保在所有客户站点实施六大服务标准
1. Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
协助区域销售人员处理关于公司项目中现有产品和服务的电话，适当协助解决问题
2. Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
参与设计评审，新应用程序上线和评估。协助产品实用性，性能和可靠性的测试。
3. Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
评估现场问题，进行设备测试
4. Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
协调、管理制造工厂提供的备件，以确保所需组件的可用性
5. Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
协助准备具体技术问题的报告，协助解决必要的纠正产品的修改或推荐流程的变更。提供文件给客户
6. Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
协助完成故障排除服务指南和现存产品的期刊
7. Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
根据要求协调、监控外部供应商，确保维修时限
8. Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
根据客户要求，与相关人员合作，持续性的进行政策和流程的修改
9. Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
为满足客户需求，提供安装资源服务。服务包括但不仅限于实地调查，安装清单，支持服务
10. Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
为一线客户经理提供培训，提供他们相关信息，解答客户问题
Requirement
1. Technical Degree or equivalent education with industry experience helpful.
理工专业或同等学历以上，有工厂经验更加
2. knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
有物料、计划、库存，制造和安装流程的经验者优先
3. Excellent organizational, interpersonal, verbal and written communication skills are essential.
优秀的组织能力，人际关系，口头的书面表达能力
4. BA/BS in a science or technical specialty is preferred
理学学士更佳
附加信息：水处理行业从经验者，理工科大专亦可
优秀的应届毕业生亦接受（需环境工程相关专业，本科及以上学历）
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Position: Application Engineer/服务工程师-(水处理)
Responsibility
Provides contractual service and assists customers with problem solving support regarding the Company’s products/applications/solutions. Experience and knowledge in, but not limited to Company products. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product/application/system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals. Ensure implementation of the Six Service Standards at all client sites.
提供合同约定的服务，帮助客户解决有关公司产品/应用/解决方案方面的问题。关于经验和知识，不局限于公司产品。提供驻场服务或者24小时的电话或者现场帮助。实地调研，产品/应用/系统审计，协助大客户经理或销售准备新的商务计划书。确保在所有客户站点实施六大服务标准
1. Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
协助区域销售人员处理关于公司项目中现有产品和服务的电话，适当协助解决问题
2. Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
参与设计评审，新应用程序上线和评估。协助产品实用性，性能和可靠性的测试。
3. Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
评估现场问题，进行设备测试
4. Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
协调、管理制造工厂提供的备件，以确保所需组件的可用性
5. Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
协助准备具体技术问题的报告，协助解决必要的纠正产品的修改或推荐流程的变更。提供文件给客户
6. Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
协助完成故障排除服务指南和现存产品的期刊
7. Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
根据要求协调、监控外部供应商，确保维修时限
8. Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
根据客户要求，与相关人员合作，持续性的进行政策和流程的修改
9. Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
为满足客户需求，提供安装资源服务。服务包括但不仅限于实地调查，安装清单，支持服务
10. Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
为一线客户经理提供培训，提供他们相关信息，解答客户问题
Requirement
1. Technical Degree or equivalent education with industry experience helpful.
理工专业或同等学历以上，有工厂经验更加
2. knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
有物料、计划、库存，制造和安装流程的经验者优先
3. Excellent organizational, interpersonal, verbal and written communication skills are essential.
优秀的组织能力，人际关系，口头的书面表达能力
4. BA/BS in a science or technical specialty is preferred
理学学士更佳
附加信息：水处理行业从经验者，理工科大专亦可
优秀的应届毕业生亦接受（需环境工程相关专业，本科及以上学历）
职能类别： 水处理工程师 FAE 现场应用工程师
关键字： 水处理 服务工程师
公司介绍
上海任仕达人才服务有限公司诚聘
联系方式
- Email：recruitmentsh@cn.randstad.com