IT Support Engineer
协力管理咨询（深圳）有限公司上海分公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2015-06-12
- 工作地点：上海
- 招聘人数：1
- 工作经验：1年
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：技术支持/维护工程师
职位描述
Job summary
The IT Support Engineer is responsible for providing on-site support to local main office staff and remote support for other branch office. Cooperate with other office’s IT staff to provide full IT service for all staff who located in around 17 offices across Asia region. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the IT Support Engineer role.
Principal Responsibilities: (Essential Function)
？ IT Support
о Provide daily comprehensive technical support services to local office and remote branch office(including oversea office)
о Quickly isolate and trouble-shoot any network, system and application problems
о Provide incident and after action reports and analysis
？ Network & System Management
о Monitoring of existing network and servers, and provide performance and availability report and suggestion
о Assistance on IT infrastructure /network/server project
о Assist to admin data center servers with the guide from Sr. Systems Engineer
？ Asset Management
о Install new PCs, printer, telephone, and other IT equipment
о Distribute IT equipment, and in charge of local office IT inventory maintenance
？ Knowledge and Standards
о Follow up established procedure on finishing documentation/recording work
о Maintain IT documents and service guides, Contribute current technical information and best practices to the DSA Reference Library
о Support business processes, systems, and users by applying knowledge of information technology
о Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
？ Other tasks
о Provide basic computer training to staff
о Assist users with backup procedures periodically in accordance with user backup policy
о Accomplish any other tasks as assigned by the superior
Job Requirements
Skills
? Good working knowledge of Microsoft Office 2007 and 2010 applications
? Working knowledge of Windows 2003/2008 AD and Microsoft Exchange server 2007/2010
? Be familiar with remote support tool like TeamViewer or other similar tool
? Good knowledge on the network technologies, especially TCP/IP protocol, WIFI configuration, 3G wireless setup
? Knowledge of Hyper-V will be a plus
? Working knowledge of Microsoft Dynamics AX and Kingdee K3 system application support will be a plus
? Excellent verbal and written communication skills, can use English as working language
? Customer Service Skills
? Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
? The selected candidate must be good team player with self-motivation and have the ability to work independently with minimal direction
? Willingness to work beyond office hours in case of any urgent and important incidents
Education
? Degree or Diploma in IT or related discipline
? MCP/MCSE and CCNA certification will be a plus
Experience
? At least 1 years' working experience on IT support, working in multi-national company will be a plus
The IT Support Engineer is responsible for providing on-site support to local main office staff and remote support for other branch office. Cooperate with other office’s IT staff to provide full IT service for all staff who located in around 17 offices across Asia region. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the IT Support Engineer role.
Principal Responsibilities: (Essential Function)
？ IT Support
о Provide daily comprehensive technical support services to local office and remote branch office(including oversea office)
о Quickly isolate and trouble-shoot any network, system and application problems
о Provide incident and after action reports and analysis
？ Network & System Management
о Monitoring of existing network and servers, and provide performance and availability report and suggestion
о Assistance on IT infrastructure /network/server project
о Assist to admin data center servers with the guide from Sr. Systems Engineer
？ Asset Management
о Install new PCs, printer, telephone, and other IT equipment
о Distribute IT equipment, and in charge of local office IT inventory maintenance
？ Knowledge and Standards
о Follow up established procedure on finishing documentation/recording work
о Maintain IT documents and service guides, Contribute current technical information and best practices to the DSA Reference Library
о Support business processes, systems, and users by applying knowledge of information technology
о Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
？ Other tasks
о Provide basic computer training to staff
о Assist users with backup procedures periodically in accordance with user backup policy
о Accomplish any other tasks as assigned by the superior
Job Requirements
Skills
? Good working knowledge of Microsoft Office 2007 and 2010 applications
? Working knowledge of Windows 2003/2008 AD and Microsoft Exchange server 2007/2010
? Be familiar with remote support tool like TeamViewer or other similar tool
? Good knowledge on the network technologies, especially TCP/IP protocol, WIFI configuration, 3G wireless setup
? Knowledge of Hyper-V will be a plus
? Working knowledge of Microsoft Dynamics AX and Kingdee K3 system application support will be a plus
? Excellent verbal and written communication skills, can use English as working language
? Customer Service Skills
? Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
? The selected candidate must be good team player with self-motivation and have the ability to work independently with minimal direction
? Willingness to work beyond office hours in case of any urgent and important incidents
Education
? Degree or Diploma in IT or related discipline
? MCP/MCSE and CCNA certification will be a plus
Experience
? At least 1 years' working experience on IT support, working in multi-national company will be a plus
公司介绍
Dezan Shira & Associates are a specialist foreign direct investment practice, providing legal, audit and tax services to multinationals investing in China, China Hong Kong, India & Vietnam.
Established in 1992, we are a leading Asia Regional practice with sixteen offices in these jurisdictions, employing almost 300 legal, accounting and audit professionals.
The advantages of working for us
Hectic but friendly and nourishing working environment where one’s ambitions and potential can grow and develop
Career advancement potential open to all levels
Possibilities to relocate to different offices
Being part of a successful and well known fast developing consulting firm in Asia
Additional background information on Dezan Shira & Associates can be found at ****************
We shall offer competitive packages to the right candidate and terrific career advancement opportunities.
Contact information
Interested candidates should send Chinese and English CV, expected salary to fanny.liu@dezshira.com
Established in 1992, we are a leading Asia Regional practice with sixteen offices in these jurisdictions, employing almost 300 legal, accounting and audit professionals.
The advantages of working for us
Hectic but friendly and nourishing working environment where one’s ambitions and potential can grow and develop
Career advancement potential open to all levels
Possibilities to relocate to different offices
Being part of a successful and well known fast developing consulting firm in Asia
Additional background information on Dezan Shira & Associates can be found at ****************
We shall offer competitive packages to the right candidate and terrific career advancement opportunities.
Contact information
Interested candidates should send Chinese and English CV, expected salary to fanny.liu@dezshira.com
联系方式
- Email：fanny.liu@dezshira.com
- 公司地址：上海市南京西路338号天安中心1803-1805室 (邮编：200003)
- 电话：13795119541