东莞招聘

Technical Support Engineer

The technical support engineer will be responsible for providing technical consultation service to various B2B partners nation-wide and coordinate with an international team in resolving technical issues on personal computer and consumer electronic products sold in the market.

Responsibility

The individual will be the primary person accountable for taking initiatives on resolving technical inquiries & issues encountered by various service partners on timely basis. He/she will be working very closely with various domestics / global team members for problem solving and organizing / conducting technical trainings for the partners.

We are looking for an experienced / senior technical support engineer who has earned her/his merits in personal computer / smart phone industry. The candidate has to proof excellent communication, collaboration, and customer relation management capabilities and be able to work under pressure.

Professional Requirements:

l Bachelor in computer science or electronics engineering

l 5+ years experience in technical support for PC / smart phone industries

l Seeks opportunities for innovation and able to recognize improvement potentials

l Able to work under pressure in a matrix organization

l Excellent communication skill

l Excellent collaboration skills

l Excellent oral and written English skill

l Management / project management experience is a plus

Acer宏碁公司成立于1976年，以打破人与科技的藩篱为使命；目前，Acer宏碁是全球排名第二的笔记本电脑品牌。有利于共同获利且可持久运行的“渠道业务模式”是Acer宏碁公司持续发展的基石，而多品牌行销策略则有效地，在全球市场整合Acer宏碁、Gateway、Parkard Bell、eMachines及方正电脑等多个品牌。Acer宏碁致力于设计环保型产品，并与供应商协作建立绿色供应链。Acer宏碁集团在全球拥有8000名员工，2011年的营收达到157亿美元。Acer宏碁于1993年进入中国内地市场，总部位于上海，第二营运总部位于重庆。更多信息，请访问：http://www.acer-group.com/。