东莞招聘

Purpose of the Role:

Contribute to SAI Global’s Assurance Services administration team, as the Client Services support, by ensuring that all administration duties are undertaken so that all business and client requirement are achieved.

Duties:

· Providing administrative support to the Asia team, thereby ensuring that all administrative targets are met.

· To provide administrative support to the Regional Desk Manager

· Delivering a high standard of customer satisfaction to internal and external clients.

· Log and process submissions and endorsements within agreed time frames and following certification rules.

· Accept and forward or respond to all inquiries received in an efficient, accurate and professional manner – logging where necessary.

· Manage and clear weekly exceptions appropriate to the role to ensure KPI’s are met.

· Maintain the electronic customer files.

· Maintain all customer data in Salesforce/Navision.

· Distribute all mail/faxes received.

· Process and receive stationery requests.

· Ensure audit activities are invoiced to clients.

· Accept and forward or respond to all invoice inquiries received

· Process contractor invoices for payment.

· Receive and process for payment all other invoices relevant to Client Services.

· Process credit notes.

· Log, prepare notes for and ensure close out of formal (and other as assigned) customer complaints.

· Complete all required logs for the duties above.

· Deliver departmental KPI’s

· Complete projects as assigned by the Regional Desk Manager.

Minimum Education/Professional Qualifications:

· College degree is would be desirable.

· Relevant working experience.

Work Experience Required:

· At least 5-7 years in an office based customer service environment,

· At least 3 years in similar role in other international certification body would be desirable,

· Advanced computer skills, particularly Microsoft Office products and database management,

· Experience or understanding of basic accounting desirable,

· Excellent interpersonal and communication skills,

· Working in a team environment,

· Goal oriented,

· Fluent English in Speaking, reading and writing,

SHL Key Competencies:

1. Working with People

2 Analysing

3Planning and Organising

4 Delivering Results and Meeting Customer Expectations

5 Following Instructions and Procedures

6 Achieving Personal Work Goals and Objectives

Other:

· - Any relevant additional information that is not captured in the above sections

SAI Global ***于1922年开始运营。当时，在设计建造悉尼海港大桥时，需要众多标准，这一需求促成了澳大利亚联邦工程标准协会（ACESA)的建立。这便是SAI Global的前身。从那时起，我们便开始帮助企业识别、管理和把握风险带来的机遇！
SAI Global 在 130 多个国家及地区开展业务，每年进行 12.5 万逾次审核，同时，每年有 10 万多人参与我们的认证培训课程。
SAI Global 中国于2006年正式成立。公司总部位于北京，并在上海设有分公司。作为SAI Global在亚洲业务网络中的重要一员，我们致力于向客户提供专业的认证、审核及培训服务，以满足其管理供应链风险，实现业务增长的目标。