东莞招聘

Reports to: Centre Manager
Key Responsibilities:
_ Serves as the primary backup for the Centre Manager as well as the trainer and
mentor for new CSRs in the centre.
_ Acts as the first point of contact for all clients and visitors providing a professional
and friendly service as well as delivering an exceptional first impression.
_ Serves as a primary resource in assisting clients within the center; whether showing
a client to a meeting room, preparing their new office for move-in, trouble shooting
basic technical issues, programming a phone, moving furniture to accommodate
their office needs, providing a beverage or assisting with copies/administrative
tasks.
_ Provides the “wow” factor to our clients by taking pride in continually keeping the
center “show ready” by ensuring the business lounge/cafe, conference rooms, show
offices and common areas are spotless and prepared for our next guests at all times.
_ Contributes to the overall revenue of the centre by identifying opportunities and
actively upselling/cross selling Regus products and services.
_ Ensures that all daily service charges are captured and entered into Titan.
_ Becomes an extension of our clients’ team by delivering their mail, answering
their phones, sending their packages, ordering their office supplies, preparing their
meeting rooms, booking their meeting rooms, and ensuring that they are able to
concentrate on their work, while we manage their office needs.
_ Serves as a resource for clients seeking information, assistance or
recommendations; a thorough understanding of all key services, products and
amenities are critical in the ability to deliver service in an exceptional and timely
manner.
_ Demonstrates a true passion for customer service by proactively seeking ways to
surprise and delight our clients and guests, always going above and beyond.
_ Provides the image and service representative of a 5-star business centre through
smiling, professionally greeting clients, communicating clearly and effectively,
taking pride in the center appearance and enjoying a professional business
environment.
Key Position Requirements:
_ Career growth opportunity for Regus Team Members who have been in a CSR
role for a minimum of 1 year.
_ Solid organizational skills, including the ability to prioritize and multi-task
_ Working knowledge of Microsoft Office Suite, including Word, Excel,
PowerPoint and Outlook
_ Ability to communicate effectively and professionally
_ Strong Customer Service skills, including the ability to remain flexible and calm
in high pressure or continually changing situations
_ Ability to operate basic office equipment
_ High School Diploma or equivalent

Regus is the world's largest provider of workplace solutions offering the widest range of products and services that allow individuals and companies to work however, wherever and whenever they need to.

Products and services include fully equipped and staffed offices, mobile working, virtual office services, meeting rooms, conference and training facilities and the largest network of public videoconference rooms. Regus is a global organisation with more than 1500 business centres across some 600 cities now.

Take your career to the next level. Be part of our growing family and enjoy world class training,rewarding commissions, and an international & dynamic environment which values productivity and dedication.

Regus sincerely invites you to join us!

http://www.en.regus.cn