东莞招聘

Job Duty:
-Provide first-level application support in troubleshooting and escalation to vendor, where necessary
-Coordinate and work with SMEs and Regional IT Support to further improve the IT operational processes
-Work with project team for new application support handover with proper documentation, training and guidance
-Regularly update management via established reporting templates for progress updates.
-Ensure systems/application documentation is kept up-to-date.
-Assume responsibility for tasks as directed by supervisors
-Ensure compliance to IT standards, SDLC standards, policies and procedures.
- Lead the set - up of Helpdesk Application Support Team in Panyu, including integrating responsibilities, process, people, and linkage to other IT functions and other department.
-Transform IT strategies and policies into standard processes and operations through close work relations with central team in HK and Hub IT.
-Lead the Helpdesk Application Team to develop the standardized process and universal service that meet the needs of internal customers from a quality and
-Cultivating customer awareness and acceptance of helpdesk application service.

Requirement:
-A recognized Degree or Diploma in Computer Science / Information System or its equivalent
-Minimum 5 years of experience in IT application/Helpdesk in a trading industry
-Minimum 3 years of Project Management Experience
-Highly result oriented and can work independently and also as a team
-Good analytical, technical and reporting skills.
-Fluent English, Cantonese and Mandarin skill
-PMP, ITIL certificate is a plus

SOMSEM, to express our value by providing value - added service!

SOMSEM focuses on delivering professional management consulting service. We strive for raising productivity through improved quality, efficiency and cost-reduction across total workforce, enabling clients to concentrate on their core business activities.

SOMSEM business consists of permanent recruitment, executive search & Recruitment Process Outsourcing. Our business has been utilized in China's major cities, focusing on Information Technology industries.

We insist on changing our role from “value provider” to “value implementer”

SOMSEM has earned appreciation from clients while we deliver high quality service to them. We treasure such recognition and mutual trust. It makes us believe that we could express SOMSEM’s value by providing high value-added service!

尚宸，通过提供价值服务来体现尚宸顾问的价值!

尚宸企管专注于提供专业的企业管理咨询服务，致力于帮助客户提高质量、效率以及降低运营成本从而提高客户的生产力,使得客户能专注于核心业务。

尚宸业务模块涵盖在IT技术领域的招聘、猎头、招聘流程外包，我们的业务已经拓展到中国的主要城市。

我们在提供企业管理咨询服务过程中的角色定位强调由“价值的提供者”转变成“价值的实现者”！

尚宸企管在为客户提供高质量的服务的同时。也获得了客户的一致赞誉！我们也将珍惜这份荣誉与互相信任，这也促使我们坚信为客户提供价值服务才能体现尚宸顾问的价值。