东莞招聘

Customer Service Assistant (CSA) 客户服务助理

We Offer我们提供：
Highly competitive salary有竞争力的底薪
Full social welfare and complimentary medical insurance完备的社会保险及补充商业保险
Highly professional training for the position完善的培训机制
Free WSE English training course 免费华尔街英语培训
Paid annual vacation and award trips带薪年假及旅游

Careers Plan职业规划：
Customer Service Assistant 客户服务助理
Head Customer Service Assistant客户服务助理主管
Customer Service Supervisor客户服务主管

Responsibilities:
1. This position is responsible for the reception of visitors接待来访客人
2. Assisting students in their daily use of the center, including reminding calls, class booking, complaint receiving and following up.给学生学习提供必要的服务和支持，包括提醒电话，订课，投诉受理和后续跟进
3. Provide a tidy/friendly/English speaking environment to customers.为客户提供整洁、友好的英语语言环境
4. Finish the reports as required.按要求完成所需报表
5. Other tasks assigned by center management.其他中心主管交办的任务

Requirements:
1. Good communication skills and ability for solving problems 良好的人际沟通技巧和处理问题和矛盾冲突的能力
2. High awareness of responsibility and customer-focus拥有高度责任感和客户服务意识
3. College diploma or above 大专及以上学历
4. Good command of spoken and written English熟练的英语听说读写
5. Previous demonstrable service experience 曾有客户服务的相关经验
6. Willingness to work a flexible schedule 喜欢弹性的工作时间
7. Pleasant and outgoing personality 开朗外向
8. Hotel experience is a plus 有酒店工作经验尤佳
9. Basic IT and Cashier knowledge is a plus 可以使用办公软件，有出纳相关经验尤佳

44 YEARS OF HISTORY
Established in Italy in 1972 by Dr. Luigi Peccenini (Doctor in Foreign Languages), Wall Street English is the global leader in English language training for adults with its headquarters in Baltimore, USA. Having successfully taught over 2 million students, Wall Street English operates over 460 centers in 28 countries and regions worldwide.

GLOBAL RECOGNITION AND CERTIFICATION
Wall Street English is ISO 9001:2000 certified and recent research supported by The University of Cambridge ESOL Examinations, shows that the Wall Street English language course level is accurately aligned to the English language levels of CEFR (Common European Framework of Reference). In 2013, Wall Street English was once again awarded ISO 9001:2008 certification, further establishing Wall Street English as a globally recognized and high quality English Language training provider.

CHINA – LEGENDARY SUCCESS
Wall Street English (China) has over 70 centers in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Qingdao, Hangzhou, Nanjing, Foshan, Wuxi and Suzhou, and all of our centers are corporately owned and managed, ensuring the same high quality experience in every center. Wall Street English has been recognized as the “2016 China Influential Foreign Language Institution” by ******** and Sina Education; “China’s Reputable Foreign Language Training Brands of 2016” by Meituan-Dianping; “Top 10 Model Enterprises on Innovative Consumer Protection” by the China Consumer Journal in Beijing; the “2016 China Influential Foreign Language Institution” by China Internet News Center; the “Well-known Foreign Language Training Institution” on Tencent’s Education Billboard; the “2016 Annual Brand Awareness Education Institution” by Xinhuanet; “2016 Annual Influential Foreign Language Training Brand” by NetEase Education.

WSE CHINA EMPLOYEE VALUE PROPOSITION – MAKE IT BIG, CREATING THE OUTSTANDING FUTURE WITH ENGLISH LEARNING
We are passionate! Our commitment to the lifelong English education via our clearly identified values extends to the lives of our own employees. We are determined that the experience of working at WSE delivers value for our employees, in four meaningful ways. Making a measurable difference in the lives of learners everywhere; Doing the right thing for learners and colleagues; Always learning through change; Being trustworthy, empowered, and supported.


1972年，在外语语言学方面颇有天赋和创造力的李文昊博士于意大利正式创立了华尔街英语，一个闻名世界的英语培训机构由此诞生。自创建以来，华尔街英语已在全球28个国家和地区拥有逾460家中心，帮助全球200多万名学员成功提升英语能力，其总部设在美国马里兰州巴尔的摩。

华尔街英语获得了ISO9001:2000认证，而剑桥大学ESOL考试最近的研究结果更表明，华尔街英语课程级别的等级划分方式与欧洲语言共同参照框架(CEFR)的英语水平分级方式精准对应。2013年，华尔街英语再次获得ISO9001:2008认证，进一步为全世界英语爱好者证明了华尔街英语高品质与高知名度的相辅相成！让您的选择更放心！

从2000年开始，华尔街英语进入中国市场以来，已在北京、上海、广州、深圳、天津、青岛、杭州、南京、佛山、无锡、苏州开设了70余家学习中心，均采用公司直营的管理方式，从而确保每家学习中心都能向学员提供高品质的学习体验。2016年华尔街英语荣获了由新浪网和新浪教育评选的“2016中国口碑影响力外语机构”称号；美团点评评选的“2016中国口碑影响力外语培训品牌”；中消报评选的“2016年创新消费引导与服务示范企业”；中国网评选的“品牌影响力外语培训机构”；腾讯教育评选的“2016年知名外语教育品牌”大奖；新华网评选的“2016年度具影响力外语培训品牌”；以及网易教育评选的“2016年度具影响力外语培训品牌”


华尔街英语中国的员工价值定位：Make It Big，铸就非凡未来！在华尔街英语，我们激情澎湃！我们明确定位自我价值并愿意矢志不渝的致力于英语教育事业！这样的承诺同样也延伸至我们的生活。我们竭尽全力让大家在华尔街英语工作的经历以四个有意义的方式带来价值。无论何处，让学习者的生活区的可以衡量的变化；为学习者和同事做正确的事情；在变化中不断学习；得到信任，授权和支持。

华尔街英语官网主页: *********************
华尔街英语招聘官方宣传视频：**********/WSEtalent
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