东莞招聘

职 责：
In general Customer Service Manager develops and oversees customer service process and policies to ensure the appropriate operation of customers’ inquiries and complaints. He or she also leads and develops a team of customer service administrators.
The successful candidate for this role is a leader with strong operational, leadership, and strategic thinking ability who can deliver service standards to customers.
1.Develop and implement customer service policies.
2.Drive projects which improve customer support-related processes and customers support experience.
3.Manage daily operations and develop, build a strong customer service team to provide high-quality services to ensure outstanding customer experience.
4.Drive customer communication during customer impacting events.
5.Represent the voice of customers to ensure improvements are driven within customer service teams and self service capabilities.
6.Make recommendations for product improvement by collecting and analyzing customers’ inquiries and complaints.
7.Update customers on new technology and opportunities for improved service efficiencies.
8.Work with cross function leaders to influence operational execution, communicate and drive execution and work seamlessly with both technical teams and business teams.
9.Plan and conduct periodic business reviews.
10.Help define the next 12-24 month customer service roadmap.
11.Ensure customer feedback is incorporated into business plans, product roadmaps and feature development.
12.Drive innovation with deep insights into customer service business of lighting industry.

要 求：
English: Proficiency in reading, writing and fluent in listening and speaking.
Frequent travel to Lin’an, about 50% of total working time.
Flexible working hours scheme with occasional early morning/late evening conference calls.
1.Minimum 3 year experience in managing Customer Service or equivalent operational teams.
2.Proven strong customer facing experience to drive customer communications.
3.Proven experience in driving projects to design and improve support-related processes.
4.Proven strong leadership to manage change and critical issues in a highly dynamic environment.
5.Proven people manager experience and skills.
6.Proven experience in lighting products.
7.Proven experience in UL, CE or Energy Star standards.
8.Proven experience in quality engineering, process improvement and operational excellence.
9.Knowledge in Six Sigma/Lean Processes.

中智上海经济技术合作有限公司（简称中智上海公司）是中智全国性服务网络战略布局中重要的战略成员。目前，中智上海公司服务2万余家客户企业，雇员数达77万。公司主营业务包含：人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年，中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年，公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年，中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神，积极践行社会责任，不断追求卓越，持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com