东莞招聘

职 责：
500强美资公司
1. Listen to, review and analyze calls.
2. Attend regular meetings with team supervisors to understand performance gaps of teams and individuals.
3. Identify key opportunities for group coaching sessions.
4. Work with the business to identify and prioritize candidates for group coaching based on analysis of calls, qual-ity assessments and business metrics.
5. Diagnose performance gaps to understand which coaching methods will achieve success.
6. Schedule and facilitate group coaching sessions.
7. Document and report progress made during coaching sessions to business partners.
8. Align coaching efforts with training efforts where applicable.
9. Recommend follow-up coaching activities and support on-going coaching conversations.
10. Support the Grad Bay process after new hire training to ensure new agents are successfully performing in their role.
11. Lead weekly calibration sessions with internal teams and our outsource vendors.
12. Use internal system to remove sensitive information from calls for coaching, training, escalations, and database usage.

Additional Requirements
1. Ability to work a flexible schedule if required
2. Knowledge of sales and service procedures required

要 求：
1. Proven track record in delivering exceptional coaching;
2. Strong attention to detail;
3. Ability to build strong relationships with business partners;
4. Experience analyzing data, identifying trends and reporting results;
5. Experience building and delivering presentations;
6. Excellent presentation/facilitation skills;
7. Ability to assess learning needs and identify performance gaps;
8. Excellent verbal, written and interpersonal communication skills;
9. Ability to work quickly and efficiently under deadline pressure;
10. Ability to handle numerous projects simultaneously;
11. Ability to work with confidential information;
12. Good English and Mandarin required to support counterparts in respective countries

中智上海经济技术合作有限公司（简称中智上海公司）是中智全国性服务网络战略布局中重要的战略成员。目前，中智上海公司服务2万余家客户企业，雇员数达77万。公司主营业务包含：人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年，中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年，公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年，中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神，积极践行社会责任，不断追求卓越，持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com