德资汽车行业_售后领域项目总监_面对主机厂_英语流利
上海福迈迪工程技术有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：汽车
职位信息
- 发布日期：2015-02-02
- 工作地点：上海
- 招聘人数：1
- 工作经验：8-9年
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：售后服务/客户服务
职位描述
> General Information
- Report to: Director of China
- Duties covered: China
> Our Job
Ø Project Management
§ Ensure customer satisfaction in various projects (including technical support, technical & non-technical training, technical documentation, warranty services, homologation, dealer management and etc).
§ Communicates effectively with clients to identify needs and evaluate alternative business solutions.
§ Be reactive and provide action plan in case of complaint from the client.
§ Manage and coordinate international project within group.
Ø Key Account Management
§ Maintain and improve customer relationship & satisfaction.
§ Represent our business and culture in a self confident and conclusive manner.
§ Support top management to define the sales strategy and follow up the implementation.
§ Potential leads acquisition by internal referral and networking to the field of auto after-sales field.
§ To find the best strategic way to approach key prospects.
§ Acquire and attend client appointments.
Ø Team Management
§ Guide the team to make action plan in order to achieve the company target.
§ Supervise the Performance of team members, recruiting, inducting, coaching, and managing the team.
§ Project and Employee assignment planning and follow up.
Ø Financial Management
§ Propose budgets & forecasts for validation to Director of China with spirit of progress.
§ Accountable for the achievement of the budgets in terms of Sales and Client payments in line with contract terms
§ Ensure & validate accuracy, timeliness & consistency of category financial data & reports, in particular control the recognition of sales and margin.
§ Report financial performance to Director of China, and propose action.
§ Give to the team financial targets that are aligned with budget and action plans.
Ø Quality Management
§ Support Quality manager to make sure the team understand the importance and the meaning of all Formel D quality standards and guarantee implementation within the group.
> Your profile
Ø More than 10 years working experience in automotive industry, and good knowledge on after-sales field.
Ø Be familiar with more than 1 function of Auto After-sales department like: vehicle failure diagnosis (technical support), documentation(service manual, user manual, labor time), warranty services, homologation or service training (technical or non-technical), dealer management and etc.)
Ø Good team management and flexible manpower arrangement based on project situation.
Ø Must be self-directed and innovative, able to effectively prioritize tasks with good time management skills.
Ø Very good communication skills, high enthusiasm, decision making ability, engagement and flexibility
Ø Good network in the after-sales market and familiar with customer requirement
Ø Proven capabilities in problem solving and team management with good remote control skills.
Ø Fluent in English. German language skill would be a plus.
- Report to: Director of China
- Duties covered: China
> Our Job
Ø Project Management
§ Ensure customer satisfaction in various projects (including technical support, technical & non-technical training, technical documentation, warranty services, homologation, dealer management and etc).
§ Communicates effectively with clients to identify needs and evaluate alternative business solutions.
§ Be reactive and provide action plan in case of complaint from the client.
§ Manage and coordinate international project within group.
Ø Key Account Management
§ Maintain and improve customer relationship & satisfaction.
§ Represent our business and culture in a self confident and conclusive manner.
§ Support top management to define the sales strategy and follow up the implementation.
§ Potential leads acquisition by internal referral and networking to the field of auto after-sales field.
§ To find the best strategic way to approach key prospects.
§ Acquire and attend client appointments.
Ø Team Management
§ Guide the team to make action plan in order to achieve the company target.
§ Supervise the Performance of team members, recruiting, inducting, coaching, and managing the team.
§ Project and Employee assignment planning and follow up.
Ø Financial Management
§ Propose budgets & forecasts for validation to Director of China with spirit of progress.
§ Accountable for the achievement of the budgets in terms of Sales and Client payments in line with contract terms
§ Ensure & validate accuracy, timeliness & consistency of category financial data & reports, in particular control the recognition of sales and margin.
§ Report financial performance to Director of China, and propose action.
§ Give to the team financial targets that are aligned with budget and action plans.
Ø Quality Management
§ Support Quality manager to make sure the team understand the importance and the meaning of all Formel D quality standards and guarantee implementation within the group.
> Your profile
Ø More than 10 years working experience in automotive industry, and good knowledge on after-sales field.
Ø Be familiar with more than 1 function of Auto After-sales department like: vehicle failure diagnosis (technical support), documentation(service manual, user manual, labor time), warranty services, homologation or service training (technical or non-technical), dealer management and etc.)
Ø Good team management and flexible manpower arrangement based on project situation.
Ø Must be self-directed and innovative, able to effectively prioritize tasks with good time management skills.
Ø Very good communication skills, high enthusiasm, decision making ability, engagement and flexibility
Ø Good network in the after-sales market and familiar with customer requirement
Ø Proven capabilities in problem solving and team management with good remote control skills.
Ø Fluent in English. German language skill would be a plus.
公司介绍
Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain - from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.
In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.
Please visit our website *************** for more information.
福迈迪集团是一家旨在为汽车行业及其零配件生产商提供全球化服务的企业。公司以行业领先的理念，为客户量身定制解决方案，确保产品质量和流程优化，其服务涵盖整个汽车行业价值链，从产品开发、生产直至售后。福迈迪帮助企业使整车及零件适应市场需求，并保证服务过程实现最优化。这些服务涵盖了从车辆检测，返修，返工以及改装，以及对零件的质量测试，故障零件返修；到全面承担客户针对各环节的外包服务，包括产品开发、生产以及售后。我们提供的培训及咨询服务将确保技术的转移和交流。福迈迪在全球拥有共计45个国籍，超过6,000名员工组成的跨文化运营团队，在19个国家拥有80多个分公司。
上海福迈迪工程技术有限公司作为福迈迪集团的全资子公司，于2005年成立于上海。此后业务相继发展到北京，沈阳，长春，重庆，成都等地，目前拥有员工超过1000人。在不断寻求突破的同时，我们更致力于拓展更多优质资源，以求为我们的客户提供持续的解决方案。
更多信息请访问福迈迪官方网站： ***************
邮箱：recruiting.china@formeld.com
In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.
Please visit our website *************** for more information.
福迈迪集团是一家旨在为汽车行业及其零配件生产商提供全球化服务的企业。公司以行业领先的理念，为客户量身定制解决方案，确保产品质量和流程优化，其服务涵盖整个汽车行业价值链，从产品开发、生产直至售后。福迈迪帮助企业使整车及零件适应市场需求，并保证服务过程实现最优化。这些服务涵盖了从车辆检测，返修，返工以及改装，以及对零件的质量测试，故障零件返修；到全面承担客户针对各环节的外包服务，包括产品开发、生产以及售后。我们提供的培训及咨询服务将确保技术的转移和交流。福迈迪在全球拥有共计45个国籍，超过6,000名员工组成的跨文化运营团队，在19个国家拥有80多个分公司。
上海福迈迪工程技术有限公司作为福迈迪集团的全资子公司，于2005年成立于上海。此后业务相继发展到北京，沈阳，长春，重庆，成都等地，目前拥有员工超过1000人。在不断寻求突破的同时，我们更致力于拓展更多优质资源，以求为我们的客户提供持续的解决方案。
更多信息请访问福迈迪官方网站： ***************
邮箱：recruiting.china@formeld.com
联系方式
- Email：recruiting.china@formeld.com
- 公司地址：上海市浦东新区东育路227弄 前滩世贸中心二期 (邮编：200126)
- 电话：13601956744