东莞招聘

Staff Customer Quality Engineer

Integration Support
? Provide on-site support for drive handling and ESD training at Contract Manufacturer locations.
? Provide periodic reports to the customer, CM, and SanDisk summarizing production volumes, vendor-chargeable defects, process-induced defects, and CND/NTF incidents.
? Provide direct support to customer and CM Supplier Quality Engineers for any integration-related issues and activities.
? Manage SanDisk outside contractors providing integration support at customer manufacturing sites, and provide direct support as necessary at US-based CM's.
Quality Support
? Serve as the SanDisk focal point for product quality and reliability issues.
? Monitor customer integration failures for new failure modes and increasing failure trends, alerting SanDisk management to any out-of-goal conditions.
? Provide periodic Quality metrics reports to the customer in support of their quality reporting requirements (integration DPPM, AFR, etc.).
? Host periodic quality meetings with the customer.
? Coordinate DPPM/AFR improvement plans.
? Establish trigger points for DPPM and Field AFR metrics, and drive corrective actions and improvement plans for hjhconditions.
? Drive NTF/CND reduction plans.
? Prepare 8D reports for drive failures and quality issues, and negotiate with the customer for closure.
? Work with customer and CM teams on continuous quality improvement plans to meet customer quality goals.
? Identify customer F/A requirements, and monitor failure analysis activities to ensure that F/A turn-around time and 8D content meets customer expectations.
? Manage stop-ships/stop infeeds through the immediate involvement of SanDisk's Quality and Operations organizations, and ensure criteria for release of stop-ships is understood and communicated throughout SanDisk.
? Assist with drive recall and drive re-work/re-kitting activities, to minimize product supply interruptions and to minimize scrap.
? Assist with coordinating, preparing, and presenting quality-related QBR scorecard responses, and generate and follow up on resulting action items and improvement plans.
? Provide customer audit support to SanDisk's Contract Manufacturers.



Requirements

? B.S.E.E. minimum, with M.S.E.E preferred.
? Direct enterprise-level customer support experience required.
? Experience with SAS or other serial interfaces required.
? Experience required with quality and reliability concepts such as MTBF, AFR, FIT, and DPPM.
? Statistical analysis experience required.
? Excellent customer-interface, communication, and negotiation skills required.

西部数据推动数据繁荣，缔造辉煌成就。无论在手机、云端抑或各个组织中，凡是数据所及之处，我们都在日复一日地推动必要的创新。无论是设备、系统、解决方案还是数据结构，我们都在不断进行着优化和调整，以期为充分发挥数据潜力创造合适的条件。

西部数据创新的技术和解决方案能帮助用户创建、保存、获取和改变日益增加的数据多样性。作为业内领先的解决方案提供商，我们有责任为重视数据的用户和系统提供更好的使用体验。西部数据公司以数据为中心的解决方案在WD，闪迪，G-Technology，Tegile和Upthere品牌下进行销售。