东莞招聘

Ø Responsibilities:

v Constant Monitoring

1：Daily monitoring of all VGIC vehicles sold with San Bao certificate

2：Consistent briefing of involved internal and external (dealer) parties

3：Optimization and management of project “Establishment of Monitoring and Fault

4：Elimination Process for “San Bao” criteria within VGIC”

5：Optimization of constant workflow

6：Optimization of internal process monitoring



v Fault Elimination

1：Development of procedures and action plans according to fault type and timeline

2：Create awareness at responsible dealers for “yellow” flagged vehicles

3：Request fault source from dealer

4：Request fault solution development approach and timeline from dealer

5：Assist dealers by giving advice for possible fault solution and timeline

6：Request immediate status of vehicle repair and fault elimination process for “red” flagged vehicles from dealer

7：Consult VGIC Product Support Team for fault solutions

8：Consult VGIC Parts Team and ensure on time delivery of needed parts

9：Solve existent fault for “red” flagged vehicle. If necessary, fault elimination has to be performed on site at dealer.



v Reporting of status and statistics

1：Define content and briefing agenda for status and statistic reports together with VGIC Group After Sales(How many cars in which status / How many cars with “red flag” / How many cars exchanged / customers reimbursed / How many faults were eliminated)

2：Develop template for status and statistics to ensure overall display of fault elimination process and fault sources



v Support San Bao Monitoring tool optimization

1：Definition and implementation of “KVP” continuous process of improvement

2：Definition and implementation of possibilities for service provider team training



Ø Requirements:

1：Familiar with San Bao policy and has repair experience

2：Extensive knowledge of Volkswagen Service Organization

3：Extensive knowledge of VW After sales processes and system (Elsa, ETKA, DMS,- i- Portal, ODIS)

4：Extensive and profound knowledge of existing VW parts logistic systems

5：Competence in process strategy and methods, project management experience, communication and implementation experience

6：Knowledge of Chinese customer in VGIC segments, customer service and communication experience

7：Academic degree in engineering (vehicle related)

8：ISO-9000 certification Chinese driver’s license for passenger vehicles

9：English fluently on business level, mandarin mandatory

Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain - from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.
In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.
Please visit our website *************** for more information.

福迈迪集团是一家旨在为汽车行业及其零配件生产商提供全球化服务的企业。公司以行业领先的理念，为客户量身定制解决方案，确保产品质量和流程优化，其服务涵盖整个汽车行业价值链，从产品开发、生产直至售后。福迈迪帮助企业使整车及零件适应市场需求，并保证服务过程实现最优化。这些服务涵盖了从车辆检测，返修，返工以及改装，以及对零件的质量测试，故障零件返修；到全面承担客户针对各环节的外包服务，包括产品开发、生产以及售后。我们提供的培训及咨询服务将确保技术的转移和交流。福迈迪在全球拥有共计45个国籍，超过6,000名员工组成的跨文化运营团队，在19个国家拥有80多个分公司。

上海福迈迪工程技术有限公司作为福迈迪集团的全资子公司，于2005年成立于上海。此后业务相继发展到北京，沈阳，长春，重庆，成都等地，目前拥有员工超过1000人。在不断寻求突破的同时，我们更致力于拓展更多优质资源，以求为我们的客户提供持续的解决方案。
更多信息请访问福迈迪官方网站： ***************
邮箱：recruiting.china@formeld.com