东莞招聘

Job Duties：

1、Develops relationship with allocated customers

2、Participates in joint Sales visits if necessary

3、Accepts all orders (from customer or overseas office) and processes them for handover to Operations

4、Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident

solution

5、Provides spot quotations and closes contract

6、Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales

7、Takes and handles customer inquiries, e.g. Track and Trace

8、Takes customer requests with regard to Go Green topics and informs Regional Go Green Head

9、Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer

10、Takes and registers all customer complaints

11、Drives solution of customer complaints by solving it directly or assigning tasks to other function

12、Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete

13、Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)

14、Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates

Qualification：

1、Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems

2、Good knowledge of CS processes and systems

3、Ability to identify and meet customer needs in a pleasant and friendly manner

4、Excellent communication and interpersonal skills

5、Good telephone and E-mail skills

6、Commercial attitude

7、Good knowledge in English (verbal/written)

Office hour would be Mon to Fri, 8:30AM-12:00AM & 13:00PM-17:30PM, off on Sat, Sun & public holiday.

DHL 是物流业的全球领导者。
DHL是全球物流行业领先品牌。凭借DHL遍及全球220多个国家和地区的业务网络，逾380,000名员工，我们以安全、可靠的服务，将世界各地的个人和企业安全可靠地连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)。集团2019年营收超过633亿欧元，在世界500强榜单中位居第124位。
DHL全球货运（DHL Global Forwarding）是DHL旗下的货运物流板块，自1815年至今已有200多年的历史，在国内与国际海陆空货运及工业供应链管理等领域提供专业物流服务。我们为新兴市场及众多行业如科技业、生命科学和医疗保健业、新能源行业、汽车行业和零售业等提供定制化的解决方案。我们还积极担当企业社会责任，在发展中国家占据了极高的市场份额。以此，DHL致力于成为“服务全世界的物流公司”。
DHL全球货运中国提供的主要服务和产品门类包括：国际空运、海运、国内运输、物流增值服务如多式联运、国际供应链管理以及工业项目物流/租船业务。除此以外，公司还提供展会物流、国际贸易咨询、仓储报关、货运保险、碳足迹及碳中和报告，和特种货如葡萄酒等食品、危险品的国际运输服务。凭借扎实的物流操作经验，广泛的全球物流网络、专业热情的物流专员、先进的物流信息技术、和灵活的价格体系等，DHL全球货运中国是您可信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国51个城市，拥有近3,000名的员工，以及超过十万平方米的仓库。