销售助理/订单客服(太原)
中智上海经济技术合作公司
- 公司规模:500-1000人
- 公司性质:国企
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2014-08-12
- 工作地点:太原
- 招聘人数:若干
- 工作经验:二年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
服务描述/ Brief description of service:
Job Responsibilities:
- Reviews enquiries and contracts to ensure that customers’ requirements are well-understood and can be satisfied within company’s ability and policy
- Prepares quotation in COH accurately and according to the defined company standard and policy for customer to facilitate business negotiation
- Prepares contracts (if required) and perform contract review to ensure that customers’ requirements are well defined in the contracts and are within company’s capability and policy. This responsibility is not applicable to those contracts received and reviewed by CS Supervisor and Unit Head
- Performs order follow-up which includes order entry, acknowledgment and monitoring of delivery changes to ensure that customers’ requirements are fulfilled satisfactorily
- Coordinates with SKF Group and related functional areas to achieve the defined level of service-out reliability and customer satisfaction
- Works closely with customers and related functional areas on delivery and payment arrangement to prevent unnecessary pile-up of stock
- Handles administrative complaints promptly to provide satisfactory explanation and corrective actions to customers
- Assists in sales forecasting of back-orders to facilitate the monitoring of sales target achievement
- Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status
- Coordinates with related functions or importer assigned by customer to arrange delivery of physical goods and related documents such as invoice, packing list etc. to customer on time according to customer’s requirement
- Coordinates with business team or customer to arrange goods return and follow up on the issue of credit note after receiving inspection
服务担当技能要求/ Skills and qualifications required:
- Bachelor or above in business studies or equivalent
- Knowledge of order handling
- Basic PC skills especially in handling data processing and word processing
- Good interpersonal, communication and coordination skill
- Fluency in English and Mandarin
- Knowledge in business and commercial field
- At least two years related working experience
公司介绍
应聘者请发简历至 resume@ciicsh.com
联系方式
- Email:resume@ciicsh.com
- 公司地址:地址:span上海