TECHNICAL SUPPORT ENGINEER I - SHENZHEN, J#2592TT
宁波高新区德瑞人力资源有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-02
- 工作地点：深圳
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：技术支持/维护工程师
职位描述
ABOUT DIRECT HR:
DIRECT HR IS A PREMIUM CHINA-FOCUSED RECRUITMENT FIRM SPECIALIZED IN SUPPORTING LEADING EUROPEAN, AMERICAN AND CHINESE EMPLOYERS WITH THEIR TALENT ACQUISITION IN CHINA.
Client:
A global leader in strategic human capital management (HCM) solutions
Salary:
Competitive Salary (depending on experience)
Starting date:
As soon as possible
Location:
Shenzhen, Guangdong Province, China
Reporting to:
Director based in HK
Recruitment process:
+ Telephone interviews
+ Face-to-face interviews
Responsibilities:
+ Developing a deep knowledge of SumTotal's range of enterprise products
+ Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues
+ Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal's software products, and maintaining effective customer relations
+ Escalate top priority, production-critical issues to the appropriate technical staff
+ Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly
+ Resolve incidents in a timely manner as per SLA's
+ Provide guidance, assistance, and mentoring support to junior team members
Requirements:
+ Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
+ Minimum experience of 2 years in application support
+ Experience in a SAAS environment
+ Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
+ Experience in a SAAS environment will be advantageous
+ Strong customer service focus
+ Ability to grow and work in a team
+ Good problem solving skills
+ Excellent communication skills
+ English and Chinese
+ Must be willing to work in shifts
Interested?
Please send your updated English resume to Mr. River Zhang (t.tian@directhr.cn) with the subject ''Application for Technical Support Engineer I - Shenzhen, J#2592TT''
Contact person:
Ms. Tessy Tian
Recruitment Consultant
E: t.tian@directhr.cn
T: +86 755 8213 4080 ext. 504
Keep yourself updated on our latest premium jobs via http://jobs.directhr.cn
DIRECT HR IS A PREMIUM CHINA-FOCUSED RECRUITMENT FIRM SPECIALIZED IN SUPPORTING LEADING EUROPEAN, AMERICAN AND CHINESE EMPLOYERS WITH THEIR TALENT ACQUISITION IN CHINA.
Client:
A global leader in strategic human capital management (HCM) solutions
Salary:
Competitive Salary (depending on experience)
Starting date:
As soon as possible
Location:
Shenzhen, Guangdong Province, China
Reporting to:
Director based in HK
Recruitment process:
+ Telephone interviews
+ Face-to-face interviews
Responsibilities:
+ Developing a deep knowledge of SumTotal's range of enterprise products
+ Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues
+ Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal's software products, and maintaining effective customer relations
+ Escalate top priority, production-critical issues to the appropriate technical staff
+ Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly
+ Resolve incidents in a timely manner as per SLA's
+ Provide guidance, assistance, and mentoring support to junior team members
Requirements:
+ Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
+ Minimum experience of 2 years in application support
+ Experience in a SAAS environment
+ Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
+ Experience in a SAAS environment will be advantageous
+ Strong customer service focus
+ Ability to grow and work in a team
+ Good problem solving skills
+ Excellent communication skills
+ English and Chinese
+ Must be willing to work in shifts
Interested?
Please send your updated English resume to Mr. River Zhang (t.tian@directhr.cn) with the subject ''Application for Technical Support Engineer I - Shenzhen, J#2592TT''
Contact person:
Ms. Tessy Tian
Recruitment Consultant
E: t.tian@directhr.cn
T: +86 755 8213 4080 ext. 504
Keep yourself updated on our latest premium jobs via http://jobs.directhr.cn
公司介绍
Direct HR is a premium China-focused recruitment firm specialized in supporting leading European, American and Chinese employers with their talent aquisition in China.
Direct HR 是面向中国市场的招聘服务公司，致力于为欧洲，美国和中国有高端人才需要的领头企业提供招聘及流程支持服务。通过全面的招聘工具与渠道，我们以寻访以下行业的资深专业人才和管理人才为目标:
Aerospace 航空航天工业
Automotive 汽车
Chemicals 化工
Energy 能源
Engineering 工程
IT 信息技术
Manufacturing 制造业
Supply Chain 供应链
Direct HR 是面向中国市场的招聘服务公司，致力于为欧洲，美国和中国有高端人才需要的领头企业提供招聘及流程支持服务。通过全面的招聘工具与渠道，我们以寻访以下行业的资深专业人才和管理人才为目标:
Aerospace 航空航天工业
Automotive 汽车
Chemicals 化工
Energy 能源
Engineering 工程
IT 信息技术
Manufacturing 制造业
Supply Chain 供应链
联系方式
- Email：mahin.aamir@wardhowell.pk
- 公司地址：上班地址：Karachi, Pakistan