东莞招聘

Business and Financial :
业务和财务：

Optimises sales and controllable contribution within the store.
优化店内的销售和可控贡献比例。

Through leading and coaching:
通过领导和培训：

·Directs division to drive and achieve sales plans指导部门推动并实现销售计划
·Accountable for controllable costs 负责控制成本
·Sets a high standard of personal productivity and encourages team to do the same设置较高的个人生产率标准并鼓励团队实现该标准。
·Implements action plans to improve KPI’s to maximise business opportunities执行行动方案，提高 KPI,扩大商机。
·Reviews and adjusts employee schedules to ensure appropriate floor coverage to complete all workload and to maximise sales检查并调整员工安排，确保适当的楼层覆盖效果，完成所有工作量，最大程度提高销售额。
·Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal 协助领导团队执行缺货行动方案，尽量减少损失，实现收缩目标。
·Prepares and analyzes LOD tracking sheets to optimize peak hour opportunities编制并分析 LOD 跟踪表，优化高峰时段商机。
·Communicates and manages floor coverage as LOD按照 LOD，针对楼层覆盖情况进行管理和沟通。

o Achieves budgeted sales in line with annual budget根据年预算目标实现预算销售额。
o Works towards like for like sales growth努力工作，实现同比销售增长。
o Achieves planned shrinkage results for division实现部门的计划收缩目标。

Customer and Market:
顾客和市场：

Ensures that the store is delivering the best possible customer experience.
确保店铺提供最佳的顾客体验。


·Leads store team to deliver the best customer store experience through:领导店铺团队通过以下方式提供最佳的顾客体验：
Ø Visual execution and optimal commercial use of both space and fixtures执行视觉方案，优化空间和装修的商业使用。
Ø Fitting Rooms / Service and Selling试衣间 / 服务和销售
Ø Shop floor replenishment and productivity 销售区补货和工作效率
Ø Sets and embeds Brand standards设置和嵌入品牌标准
·Ensures an exceptional customer experience by assessing interactions on the sales floor and in the fitting rooms评估前场和试衣间的互动，确保优异的顾客体验。
·Fosters customer centric culture by recognizing and rewarding team认可和奖励团队，培养顾客至上文化。
·Ensures optimal floor coverage to maximize customer engagement, selling and task completion确保最佳前场覆盖，最大程度提高客户沟通、销售和任务完成效果。
·Develops and trains sales-oriented Associates equipped with product knowledge 发展并培训具备产品知识并以销售为导向的员工。
·Knows who our competitors are and what they do in the market了解竞争对手及其市场动向。
·Identifying and resolving problem areas within the sales area确认和解决销售区域内的问题。

o Increase on conversion to previous year相较前一年转化率增加
o Increase on UPT to previous year相较前一年 UPT 增加
o Achieves overall score on VM sign off获得 VM 签发的满分成绩
o Replenishment results within agreed limits of acceptable levels实现可接受水平的商定限度内的补货结果。
o Improved mystery shop results神秘访客成绩提升。

Leadership and Employee:
领导力和员工：

Builds and develops a high performance team in the store.
建立和发展高绩效店铺团队。

·Provides outstanding leadership to the team generating high levels of motivation and commitment.发挥杰出的领导才能，带领团队鼓足干劲，乐业奉献。
·Deliver the manpower plan for the division. 制定实施部门人力资源计划。
·Live performance management. Create a climate of high quality feedback, coaching and development. 现场绩效管理。营造优质的反馈、培训和发展的氛围。
·Creates training and development plans for team. 制定团队培训和发展计划。
·Ensure a fully trained team. 确保培训全面的团队。
·Provides GM/CM with feedback on sales team members提供带有反馈意见的销售团队成员 GM/CM。
·Provides on the job training to new employees为新员工提供在职培训。

o Employee and Management Turnover stats 员工和管理层流动率。
o IDP and Stakeholder reviews审查IDP 和利益相关者。
o Positive competency movement in the store店内积极表现的能力。
o Internal vs external hires内部招聘和外部招聘。
o Number of internal promotions内部晋升数量。
o Active performance management in place in the store店铺内合适的积极绩效管理。
o Exit interview feedback离职面谈反馈。
o Clear career path plans for divisional team.为部门团队设置清晰的职业生涯规划。

Managing and Operating:
管理和营运：

Demonstrates an effective and productive store supporting the business and demonstrates that Risk Management is a focus.
打造高效多产的店铺，支持业务需要，聚焦风险管理。

·Ensures shelf availability, data integrity, shrink control, P&P compliance. 确保货架可用率、数据完整性、收缩控制和 P&P 遵守。
·Monitors and enforces adherence to all corporate policies (eg. Dress code, return policy, safety, LP etc.) as directed by the policies and procedures按照政策和规程要求，监督并促进执行所有公司政策（比如，着装规范、退货政策、安全、LP 等）。
·Delivers effective payroll management in store. 有效管理店铺薪资。
·Controls losses through effective loss prevention plans.制定实施有效的防损计划，控制损失发生。
·Monitors and implements quarterly Ops audit监督并实施季度 Ops 审计。
·Conducts daily floor walks for Division to ensure brand retail standards are maintained进行部门销售区域的日常巡视，确保维护品牌零售标准。
·Compiles daily / weekly divisional action plans that are focused on brand / customer service standards遵守每日/每周部门行动方案，聚焦品牌/客户服务标准。

o Organisational Standards delivered to corporate guidelines.为公司方针交付组织标准。
o Replenishment Audits achieve or better corporate tolerance targets.补货审计结果达到或好于公司的容差目标。
o Legal and H&S guidelines met.满足法定和 H&S 准则。

EXPERIENCE 经验
Required knowledge, skills & abilities:
知识、技能和能力要求：
·Proven leadership and communication skills出色的领导能力和沟通技巧
·Must have excellent verbal and written communication skills and the ability to influence all levels of management and staff.必须具备优秀的口头和书面沟通技巧，有能力影响各级管理人员和员工。
·Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner.必须具有独立工作的能力，和及时高效决策的紧迫感。
·Allocates time effectively, handles multiple demands and competing priorities有效分配时间、处理多种需求，抉择优先事项。

Experience required:
经验要求：
·Demonstrated management skills as Store Manager or Associate Manager具备作为店铺经理和副经理的管理技巧
·Proven track record in people development, manpower planning time management and strong leadership qualities出色的人员发展跟踪记录、人力资源计划、时间管理和优秀的领导能力。

Schedule Requirement
工作时间要求
·Ability to work a flexible schedule to meet the needs of the business will require weekends and evening shifts. Overnights may be required.
能够根据工作需要适应弹性工作时间，工作时间可能包括周末和夜班。可能需要通宵工作。

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