Content Quality Manager
环球资源（华南区）
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2014-04-29
- 工作地点：深圳
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客服经理(非技术)
职位描述
Objectives:
Ensuring high-level service quality and upkeep consistent customer service practices in regional and country levels. Formulate action plans and marketing initiatives, both internal and external, to uplift customer satisfaction level while enhancing overall GS customer services market value and positioning. Develop new or optimize current work processes for continuous improvement in services quality and staff performance.
Main Responsibilities:
1，Oversee daily operation of Content Quality (CQ) team, including daily content QA, outsourcing content to vendors and ensure 24/hour turnaround time, VPAF QC for Private Sourcing Events, Video Production and QC; provide monthly tracking on KPIs as assigned.
2，Work with the Operational Manager to drive continuous efficiency improvement in vendor services.
3，Work closely with CSC to resolve client complaints and trouble cases for print and online.
4，Coordinate with other BUs to analyze online/print content, develop new and maintain content quality guideline and policy.
5，Implement periodic research to assess suppliers’ need and satisfaction level; identify breakthrough opportunities and provide recommendations to senior management that address the market need.
6，Carry out regular competitors’ research and monitor rivals’ status; alert senior management and key team members of abnormality.
7，Research on possible IP/legal issues (e.g., Monster headphones, drug/pharma products).
8，Hiring and training team members, lead the team to meet corporate and BU targets.
9，Perform other related duties as required.
Position requirements:
1，University degree in business management or eCommerce.
2，Proactive team player with ability to work well with all levels of the organization.
3，Superior communication skills and confidence in presenting to senior manager.
4，Able to work with, influence and convey a sense of urgency on other team members in order to secure the best outcomes for our clients and business partners.
5，Customer service oriented mind set with strong analytical skill, ability to meet stretch deadlines and deploy resources to achieve targets.
6，Excellent English and Chinese language capability.
7，Min. 5 years of related work experience of which 2 years in supervisory role.
Candidate with less experience will be considered as Assistant Manager, Quality Assurance.
Ensuring high-level service quality and upkeep consistent customer service practices in regional and country levels. Formulate action plans and marketing initiatives, both internal and external, to uplift customer satisfaction level while enhancing overall GS customer services market value and positioning. Develop new or optimize current work processes for continuous improvement in services quality and staff performance.
Main Responsibilities:
1，Oversee daily operation of Content Quality (CQ) team, including daily content QA, outsourcing content to vendors and ensure 24/hour turnaround time, VPAF QC for Private Sourcing Events, Video Production and QC; provide monthly tracking on KPIs as assigned.
2，Work with the Operational Manager to drive continuous efficiency improvement in vendor services.
3，Work closely with CSC to resolve client complaints and trouble cases for print and online.
4，Coordinate with other BUs to analyze online/print content, develop new and maintain content quality guideline and policy.
5，Implement periodic research to assess suppliers’ need and satisfaction level; identify breakthrough opportunities and provide recommendations to senior management that address the market need.
6，Carry out regular competitors’ research and monitor rivals’ status; alert senior management and key team members of abnormality.
7，Research on possible IP/legal issues (e.g., Monster headphones, drug/pharma products).
8，Hiring and training team members, lead the team to meet corporate and BU targets.
9，Perform other related duties as required.
Position requirements:
1，University degree in business management or eCommerce.
2，Proactive team player with ability to work well with all levels of the organization.
3，Superior communication skills and confidence in presenting to senior manager.
4，Able to work with, influence and convey a sense of urgency on other team members in order to secure the best outcomes for our clients and business partners.
5，Customer service oriented mind set with strong analytical skill, ability to meet stretch deadlines and deploy resources to achieve targets.
6，Excellent English and Chinese language capability.
7，Min. 5 years of related work experience of which 2 years in supervisory role.
Candidate with less experience will be considered as Assistant Manager, Quality Assurance.
公司介绍
关于环球资源：
环球资源是一家领先业界的多渠道B2B媒体公司，五十年来致力于促进大中华地区的对外贸易。公司的核心业务是通过一系列英文媒体，包括贸易展览会、环球资源网站、杂志及手机应用程序，促进亚洲与全球各国的贸易往来。集团旗下的环球资源网站为1995年推出的国际贸易网站，有超过150万名国际买家，当中包括94家来自全球百强零售商，使用环球资源平台了解供应商及产品的资料，并高效完成他们复杂的采购活动。同时，供应商借助环球资源提供的整合出口推广服务，提升公司形象、获得销售查询，赢得来自逾 240 个国家及地区的买家订单。
环球资源实力雄厚，坐拥丰富全球买家及供应商资源，至今展会足迹遍布中国香港、上海、深圳、印度尼西亚、巴西、南非、印度、美国和迪拜等地。结合大湾区规划布局，公司每年4月及10月公司在香港举办多场专业采购展会，当中包括全球范围的大型电子采购交易会。环球资源同时也是中国华南地区极具规模的制造业盛会——“深圳国际机械制造工业展览会”的大股东。2021 年6月环球资源在上海举办了“消费者科技及创新展览会” （CTIS），致力打造中国消费者科技领域最具影响力的年度盛会；同年12月，环球资源在广州市人民政府的支持下将承办首届“环球消费电子（广州）博览会”（GCE），以推动消费电子、科技和移动互联网等领域的高质量发展。
回顾过去五十年并展望未来五十年，环球资源将继续努力，乘势而起，推动诚信贸易，改善人类生活。
环球资源 —— 迈入精彩职场之路
拥you钱途
- 与能力相匹配的工资、奖金，加薪看潜力
- 公平透明的晋升通道，多元化的职业发展空间
钱途在握，前途无量！
多fun生活
- 五险一金+商业保险+年度体检+年终双薪
- 周末双休+圣诞假期+7天带薪年假+90天带薪病假
充足假期，寻找你的诗和远方！
玩出花young
- 大型超high节日主题派对+高bigger年会
- 缤纷多样的运动竞赛+全球各地游学
- 融洽的团队氛围，和有趣的人一起共事
世界那么大，带你解锁团队活动新玩法！
酷walk未来
- 销售界的“黄埔军校”+阶段式的培训指导
- 长期服务奖+海外高校全额奖学金
敢想、敢做，未来无限可能！
关于环球资源更多详情，敬请浏览企业网~
公司地址：深圳市福田区鹏程一路9号广电金融中心15楼
环球资源是一家领先业界的多渠道B2B媒体公司，五十年来致力于促进大中华地区的对外贸易。公司的核心业务是通过一系列英文媒体，包括贸易展览会、环球资源网站、杂志及手机应用程序，促进亚洲与全球各国的贸易往来。集团旗下的环球资源网站为1995年推出的国际贸易网站，有超过150万名国际买家，当中包括94家来自全球百强零售商，使用环球资源平台了解供应商及产品的资料，并高效完成他们复杂的采购活动。同时，供应商借助环球资源提供的整合出口推广服务，提升公司形象、获得销售查询，赢得来自逾 240 个国家及地区的买家订单。
环球资源实力雄厚，坐拥丰富全球买家及供应商资源，至今展会足迹遍布中国香港、上海、深圳、印度尼西亚、巴西、南非、印度、美国和迪拜等地。结合大湾区规划布局，公司每年4月及10月公司在香港举办多场专业采购展会，当中包括全球范围的大型电子采购交易会。环球资源同时也是中国华南地区极具规模的制造业盛会——“深圳国际机械制造工业展览会”的大股东。2021 年6月环球资源在上海举办了“消费者科技及创新展览会” （CTIS），致力打造中国消费者科技领域最具影响力的年度盛会；同年12月，环球资源在广州市人民政府的支持下将承办首届“环球消费电子（广州）博览会”（GCE），以推动消费电子、科技和移动互联网等领域的高质量发展。
回顾过去五十年并展望未来五十年，环球资源将继续努力，乘势而起，推动诚信贸易，改善人类生活。
环球资源 —— 迈入精彩职场之路
拥you钱途
- 与能力相匹配的工资、奖金，加薪看潜力
- 公平透明的晋升通道，多元化的职业发展空间
钱途在握，前途无量！
多fun生活
- 五险一金+商业保险+年度体检+年终双薪
- 周末双休+圣诞假期+7天带薪年假+90天带薪病假
充足假期，寻找你的诗和远方！
玩出花young
- 大型超high节日主题派对+高bigger年会
- 缤纷多样的运动竞赛+全球各地游学
- 融洽的团队氛围，和有趣的人一起共事
世界那么大，带你解锁团队活动新玩法！
酷walk未来
- 销售界的“黄埔军校”+阶段式的培训指导
- 长期服务奖+海外高校全额奖学金
敢想、敢做，未来无限可能！
关于环球资源更多详情，敬请浏览企业网~
公司地址：深圳市福田区鹏程一路9号广电金融中心15楼
联系方式
- Email：harbour@globalsources.com
- 公司地址：深圳市福田区鹏程一路9号广电金融中心15楼岗位职责：