Key Account Manager
东莞市聚贤人力资源有限公司
- 公司规模:150-500人
- 公司性质:合资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2014-07-14
- 工作地点:宁波
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
普通话熟练 - 职位月薪:10000-14999
- 职位类别:客户关系经理/主管 客户经理/主管
职位描述
1.销售绩效管理
客户KPI管理(预算执行、毛利、交货准时、库存水平、投诉、逾期付款的等);定期跟踪客户提出了改进需求以确保达到客户预期目标;沟通各部门确定客户需求是有效,确保约定时间按时交货。
2.新产品导入项目
确保新产品导入项目(目前的新产品、新客户及新产品所在分配区域)的开发;确保的所有新产品有效和及时按照约定的过程控进行实施。
3.客户关系管理
在销售经理现有客户基础上,发展客户合作意向,与销售经理建立不同客户群体的商业计划开发(工业、医药等)合作;与合作区域客户建立有盈利性的业务关系;开展客户的问卷调查,分析了顾客满意度及常规问题,确保按照公司程序处理客户的投诉。
4.客户协议管理
与销售经理拟定的客户合作协议,组织谈判公司重要客户,支持销售经理工作,以致满足业务目标,并根据协议建立标准化的协议,
确保所有客户协议符合标准。
5.客户沟通
建立客户沟通流程,保证各区域客户沟通顺畅,及时解决客户问题。
6.商业智能
健全市场调查和分析路径,定期监测和分析市场数据所在区域客户数据,为管理层提供数据支持。
7.法律要求
确保所有部门的活动符合法律法规,提醒各部门各项经营政策的变动,确保和当地的政策同步。
任职资格:
1.有欧美企业工作经验;
2.有愿意长期定居宁波开展工作;
3.英语听说读写流利,大学本科或以上学历,电子工程或相关专业优先;
4.有3年以上销售或客户管理经验,从事电子相关行业工作经验,最好是EMS制造经验;
5.性格外向、主动善于交流,有团队协作精神。
1. Managing Sales Performance
performance KPI: approves each allocated Customer's Individual KPI's as per agreed
Framework (Budget Execution, Gross Margin, Delivery Precision, Dead Stock Level, Complaints, Overdue payments, etc. ).
Periodically measures customer performance and proposes corrective actions in order to ensure Customer Performance meets the budget Targets.
2. New Product Introduction Projects
Ensures the New Product Introduction Projects (Current Customers/ New Products; New Customers/ New Products in the allocated Countries) are developed. Controls the implementation of the Plans according to the agreed key milestones in order to ensure effective and timely Introduction of all the New Products.
3. Customer Relations Management
In co-operation with Sales Manager develops Framework for Customer Base development and
ensures the implementation.
In co-operation with Sales Manager develops Framework for building effective Business Plans for different Customer Groups (Industry, Medicine, etc.) in allocated Countries and ensures the
Profitable Business Relations with Customers are built and maintained.
Develops Customer Questionnaires, analyses Customer Satisfaction/ Regular Issues. Agrees on the Improvements to be done and ensures they are implemented.
Ensures effective handling of Customer Complaints according to the Company Procedure.
4. Management of Customer Agreements
In co-operation with Sales Manager develops the Standard Customer Agreement (Framework/ Check-up List of Criteria).
Leads Negotiations with key Customers/ with other Customers in the allocated countries when
Sales Managers need support in order to meet agreed Business Objectives and according to the formalized Agreement Framework.
Ensures all existing/ valid Customer Agreements are reviewed and aligned with Standard
Requirements/ support Business Requirements.
5. Customer Communication
Leads the Communication with Customers in the allocated countries through setting-up the Communication Matrix (who/ what/ when) / sets the Communication Matrix for Customers under his responsibility as required by Company Policies and Procedures/ according to the Customer Agreements and ensures it is followed up in order to solve all the issues with Customers effectively.
6. Business Intelligence
develops a Framework for comprehensive and effective Market Research and Analysis. Regularly monitors and analyses Market Data in the allocated countries in order to provide Management with the supportive data for decision making, initiates ad-hoc Research and Analysis in order to improve decision making process.
7. Legal Requirements. Policies and Procedures
Ensures all the activities of the department are in line with legal requirements.
Proposes Policies and Procedures/ Changes to be done in the existing ones to the Sales & Marketing Manager.
QUALIFICATION
Experience from European companies
Understanding of Scandinavian culture
Currently living in China and willing to relocate to Ningbo
Fluent English in writing and speaking
University education; electronics engineering and/or business related.
At least 3 years of sales and key account management experience
Experience from electronics related industry, preferably EMS
Extraverted and proactive personality
Self driven and result oriented; Commercial mind; Team player; Efficient and dedicated to delivering success.
客户KPI管理(预算执行、毛利、交货准时、库存水平、投诉、逾期付款的等);定期跟踪客户提出了改进需求以确保达到客户预期目标;沟通各部门确定客户需求是有效,确保约定时间按时交货。
2.新产品导入项目
确保新产品导入项目(目前的新产品、新客户及新产品所在分配区域)的开发;确保的所有新产品有效和及时按照约定的过程控进行实施。
3.客户关系管理
在销售经理现有客户基础上,发展客户合作意向,与销售经理建立不同客户群体的商业计划开发(工业、医药等)合作;与合作区域客户建立有盈利性的业务关系;开展客户的问卷调查,分析了顾客满意度及常规问题,确保按照公司程序处理客户的投诉。
4.客户协议管理
与销售经理拟定的客户合作协议,组织谈判公司重要客户,支持销售经理工作,以致满足业务目标,并根据协议建立标准化的协议,
确保所有客户协议符合标准。
5.客户沟通
建立客户沟通流程,保证各区域客户沟通顺畅,及时解决客户问题。
6.商业智能
健全市场调查和分析路径,定期监测和分析市场数据所在区域客户数据,为管理层提供数据支持。
7.法律要求
确保所有部门的活动符合法律法规,提醒各部门各项经营政策的变动,确保和当地的政策同步。
任职资格:
1.有欧美企业工作经验;
2.有愿意长期定居宁波开展工作;
3.英语听说读写流利,大学本科或以上学历,电子工程或相关专业优先;
4.有3年以上销售或客户管理经验,从事电子相关行业工作经验,最好是EMS制造经验;
5.性格外向、主动善于交流,有团队协作精神。
1. Managing Sales Performance
performance KPI: approves each allocated Customer's Individual KPI's as per agreed
Framework (Budget Execution, Gross Margin, Delivery Precision, Dead Stock Level, Complaints, Overdue payments, etc. ).
Periodically measures customer performance and proposes corrective actions in order to ensure Customer Performance meets the budget Targets.
2. New Product Introduction Projects
Ensures the New Product Introduction Projects (Current Customers/ New Products; New Customers/ New Products in the allocated Countries) are developed. Controls the implementation of the Plans according to the agreed key milestones in order to ensure effective and timely Introduction of all the New Products.
3. Customer Relations Management
In co-operation with Sales Manager develops Framework for Customer Base development and
ensures the implementation.
In co-operation with Sales Manager develops Framework for building effective Business Plans for different Customer Groups (Industry, Medicine, etc.) in allocated Countries and ensures the
Profitable Business Relations with Customers are built and maintained.
Develops Customer Questionnaires, analyses Customer Satisfaction/ Regular Issues. Agrees on the Improvements to be done and ensures they are implemented.
Ensures effective handling of Customer Complaints according to the Company Procedure.
4. Management of Customer Agreements
In co-operation with Sales Manager develops the Standard Customer Agreement (Framework/ Check-up List of Criteria).
Leads Negotiations with key Customers/ with other Customers in the allocated countries when
Sales Managers need support in order to meet agreed Business Objectives and according to the formalized Agreement Framework.
Ensures all existing/ valid Customer Agreements are reviewed and aligned with Standard
Requirements/ support Business Requirements.
5. Customer Communication
Leads the Communication with Customers in the allocated countries through setting-up the Communication Matrix (who/ what/ when) / sets the Communication Matrix for Customers under his responsibility as required by Company Policies and Procedures/ according to the Customer Agreements and ensures it is followed up in order to solve all the issues with Customers effectively.
6. Business Intelligence
develops a Framework for comprehensive and effective Market Research and Analysis. Regularly monitors and analyses Market Data in the allocated countries in order to provide Management with the supportive data for decision making, initiates ad-hoc Research and Analysis in order to improve decision making process.
7. Legal Requirements. Policies and Procedures
Ensures all the activities of the department are in line with legal requirements.
Proposes Policies and Procedures/ Changes to be done in the existing ones to the Sales & Marketing Manager.
QUALIFICATION
Experience from European companies
Understanding of Scandinavian culture
Currently living in China and willing to relocate to Ningbo
Fluent English in writing and speaking
University education; electronics engineering and/or business related.
At least 3 years of sales and key account management experience
Experience from electronics related industry, preferably EMS
Extraverted and proactive personality
Self driven and result oriented; Commercial mind; Team player; Efficient and dedicated to delivering success.
公司介绍
聚贤猎头(J.H.R)是一家专业为企业提供中高级人才招聘解决方案供应商,公司成立于2006年,总部坐落于中国制造业名城东莞,致力于为世界500强企业、大型合资企业、多元化集团、快速发展的中小企业等提供精准快速的招聘解决方案。公司全国顾问总数超过300名,企业签约招聘成功率超过80%,同时与美国,中国台湾,日本,新加坡等多家人才机构达成战略合作关系,是一家快速成长的专业猎头公司。
作为在中国拥有近10年操作经验的专业猎头公司,拥有针对不同风格的行业企业需求提供专业化的细分方案与人才解决方案的丰富经验。截至目前,聚贤猎头已累积了5000多家合作客户,20000多例成功案例,拥有较高的客户满意度及行业口碑。希望通过我们的专业服务帮助客户寻猎最合适的人才,协助企业完善人力资源战略方案,使客户在市场竞争中保持绝对的人才优势。
聚贤猎头(J.H.R)拥有超过300名专***专业顾问,70%以上来自于来自跨国公司、大型上市公司和大型民营企业,有多年的企业人力资源管理或企业中高层管理的实践背景,具有优秀的职业履历和广泛的人际资源,具有坚实的信息挖掘分析能力、优秀的沟通能力与人事调查能力。具备HR诊断能力、岗位分析能力、人才鉴定和测评能力,能够为不同需求的客户量身定制个性化解决方案,同时我们的团队具备以下特质:
-- 诚 信: 人品为重,诚信为基,有才有德一诺千金!
-- 执 行: 结果导向,注重细节,数据为王追求效率!
-- 创 新: 打破约束,发挥潜能,逆向思维创造价值!
-- 责 任: 勇于承担,理解宽容,坦诚相待全心投入!
作为在中国拥有近10年操作经验的专业猎头公司,拥有针对不同风格的行业企业需求提供专业化的细分方案与人才解决方案的丰富经验。截至目前,聚贤猎头已累积了5000多家合作客户,20000多例成功案例,拥有较高的客户满意度及行业口碑。希望通过我们的专业服务帮助客户寻猎最合适的人才,协助企业完善人力资源战略方案,使客户在市场竞争中保持绝对的人才优势。
聚贤猎头(J.H.R)拥有超过300名专***专业顾问,70%以上来自于来自跨国公司、大型上市公司和大型民营企业,有多年的企业人力资源管理或企业中高层管理的实践背景,具有优秀的职业履历和广泛的人际资源,具有坚实的信息挖掘分析能力、优秀的沟通能力与人事调查能力。具备HR诊断能力、岗位分析能力、人才鉴定和测评能力,能够为不同需求的客户量身定制个性化解决方案,同时我们的团队具备以下特质:
-- 诚 信: 人品为重,诚信为基,有才有德一诺千金!
-- 执 行: 结果导向,注重细节,数据为王追求效率!
-- 创 新: 打破约束,发挥潜能,逆向思维创造价值!
-- 责 任: 勇于承担,理解宽容,坦诚相待全心投入!
联系方式
- Email:tom.huang@jxchinahr.com
- 公司地址:地址:span上海