东莞 [切换城市] 东莞招聘东莞客服及技术支持招聘东莞客服专员/助理(非技术)招聘

Technical Sales(职位编号:11555)

上海任仕达人才服务有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2014-08-05
  • 工作地点:武汉
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:本科
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Position: Technical Sales
Employer: International Commercial Vehicle Industry
Reposting line: Process Manager Order Fulfillment
Location: Wuhan
Role of this position:
The principal role of a Technical Sales is to act as a mediator between company and customer requirements. From order receipt until trailer delivery you are in charge of the permanent and friendly customer support and information. It is your task to monitor time schedules and to gain customer loyalty in the after sales service
Responsibility:
- Technical and commercial customer and support service to gain long-term customer loyalty- mostly done via telephone/ e-mail
- Support the customer advisory service as well as miscellaneous pre-/ and after sales activities like exhibitions and customer events
- Clarify time schedules especially for important customers and monitor them
- Responsible to send calculation + quotation in close collaboration with the sales team to customers
- Clarify incoming orders technically and commercially and verify that a financing is guaranteed in order to approve the order for production
- Data administration in CRM and ERP-system, e.g. customer data
- Participate in pricing and sales meeting

- Set up internal KPI’s Requirements:
- University degree in Business Administration, Process/ Logistic Management or similar and more than 5 years of experience in the field
- Minimum of 2 years’ experience in distribution/ operations/ supply chain or order management
- Good knowledge of business processes, management, budgeting and business office operations
- Project management skills
Knowledge of automotive engineering and technical basics is an advantage
- Distinct customer orientation and negotiation skills
- Good computer skills, knowledge of Dynamics AX or similar and Microsoft Office Products
- High level of written and spoken English, Russian is a plus
- Excellent written and oral communication skills

公司介绍

www.randstad.cn

联系方式

  • 公司地址:梅园路77号
  • 邮政编码:200070