东莞招聘

尊贵客户服务全球支持专员
- Work 24/7 emails globally while assisting in Ambassador set events and other coordinators duties
- Kana administration out of office administration organize hot keys
- Pull and organize the daily/weekly Ambassador guest arrival report
- Communicate directly with properties Executive offices to advise of Ambassador guest arrivals
- Organize weekly hotel acknowledgment reports
- Issue resolution and create problem solving
- Organize concierge type activities for Ambassador Guests
- Communicate with hotels and assist them with queries when needed
- Closely work with Ambassador team to suggest and research Surprise and Delights
- Track and record all Surprise and Delights
- Expense reports for S&D
- Assisting Supervisor with scheduling and vacation requests
- Enter Ambassador Commendations
- Upload documents to SW1
- Update and provide refresher training as needed
- Organize team contests, newsletter and events
- Assist the Supervisor and Manager in various project as they arise
- Other duties as assigned by management

TECHNICAL/JOB-SPECIFIC COMPETENCY REQUIREMENTS
- Experience in Reservation Sales/ Reservations Sales Admin
- Basic understanding of Starwood’s first CEM initiative
- Strong aptitude and passion for customer service.
- Good written and verbal English language skills
- Excellent grasp of Saratoga system
- Good knowledge of Starwood programs, brands and other initiatives
- A global team player with a pleasant personality and ability to work independently
- Ability to communicate via phone, email, text, instant message, fax and manage communications in cooperation with peers.
- Multi-tasking skills and ability to manage multiple work flows.
- Sound decision-making abilities.
- Willing to take shift duty including weekend and public holiday;
- Basic working knowledge of Microsoft Office applications, including Word, Excel and Outlook
- Excellent attendance & reliability


Education and Related Experience
- Basic understanding of the Ambassador Service and Starwood Customer Experience Management initiative
- Travel or tourism training or certificate
- Great passion and knowledge for Starwood, its brands, and its customers
- Experience as a Platinum Concierge, Luxury/St. Regis Specialist, Member Services Starwood Preferred Guest, Property Concierge, Casino Host or professional Travel Planner strongly recommended


薪酬福利：
--富有竞争力的薪酬：除了合理的基本工资之外，提供令人兴奋的绩效奖励计划。另外，根据需要提供轮班津贴，交通补贴，全勤奖金等；
--完善的福利制度：除五险一金外，提供额外的商业医疗保险。并在试用期后提供带薪年假及带薪病假，对非广州市户口的同事，提供住房补贴。
--5天8小时，轮班工作，特定旺季可能会加班，加班按国家规定；
--员工享以超值优惠享受集团福利；
--员工拥有海外培训及短期工作的机会。

职业发展：
--培训：入职即提供2个月的带薪培训计划
--横向发展：入职1-2年后，在本职工作上表现优秀的，可根据个人意向，通过内部应聘系统应聘其他子公司职位
--纵向发展

地点：广州市天河区林和中路

我们提供：
完善的福利制度
富有竞争力的薪酬水平
极具成长的发展空间
先进的培训机制
独特的企业文化
激动人心的特色福利

如果您有以下所述特质，欢迎您投出手中的简历：
1）乐于与人沟通，有志于投身呼叫中心，酒店业等服务性行业；
2）追求卓越，富于献身精神，追求合理的回报；
3）善于管理情绪，乐于自我驱动，能够承受较大的工作压力；
4）富有团队精神，具备良好的英语能力。
其他福利：
六险一金，带薪年假，租房补贴、交通补贴

广东方胜人力资源服务有限公司（以下简称：FESCO广东公司）成立于2003年，是中国500强、国资委直属27家重点大型国有企业——FESCO北京外企人力资源服务有限公司在粤注册的全资子公司，注册资金5000万元人民币，在从化、惠州、南海、顺德、中山、番禺、江门、横琴、深圳、南城、禅城、莞城、肇庆、汕头等地开设了14家分公司，建立了规模庞大的专业化人力资源服务网络。

作为中国人力资源服务提供商之一FESCO在粤的全资子公司，FESCO广东公司充分利用FESCO全国广阔的网络优势、良好的政府背景优势，并结合互联网共享数据中心等技术手段，实行一业为主、多业并举的战略方针，形成以人力资源外包服务为主体，业务产品贯穿人事用工管理服务（劳务派遣）、业务流程外包（BPO)、员工关怀服务、EAP员工帮助计划、灵活就业众包服务、助残就业服务、多元实习促进服务、招聘全流程服务、管理咨询与企业培训服务、香港人事代理服务、财税顾问服务、全球签证及企业商务代理服务、法律服务及其他相关服务等多个领域。目前，FESCO广东公司作为FESCO在全国的三大服务中心之一，为国内外超过7800家企业客户及超过25万名员工提供全方位专业化的综合人力资源服务，是华南地区具有实力的综合人力资源服务提供商之一。