东莞 [切换城市] 东莞招聘东莞客服及技术支持招聘东莞客服专员/助理(非技术)招聘

Senior Customer Service Officer

西迪士质量检测技术服务(上海)有限公司东莞分公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:检测,认证

职位信息

  • 发布日期:2014-04-16
  • 工作地点:东莞
  • 招聘人数:1
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Activity description: 职位描述

- Support the Sales Team in their daily organization and activities

协助销售部门组织和处理一切日常工作

- Handle daily requests/inquiries from clients or potential prospects:

处理客户或潜在客户的测试咨询

- send price lists

发送价格表给客户

- send testing request forms and relevant information (address, sample size needed, other needed documentations…)

发送客户所需表格和相关信息如(地址,所需样品尺寸,以及所需的其他文件资料等)

- reply inquiries and general questions (turnaround, services, organization) with support of Coordinators

协助实验室协调员回复测试咨询和关于测试周期,服务类型,组织管理等问题

- Prepare and send standard quotations

准备和发送标准的报价

- Handle the daily activity follow-up of one or two major customers and their suppliers

跟踪并支持一到两个大客户和其供应商的日常业务

- Keep client and prospect databases updated (with feedback from Sales Executives)

根据销售主管的反馈更新客户信息

- Maintain and communicate the Team’s weekly reports and weekly schedules

整理和收集部门的周报告和周行程安排

- Collect and centralize all information (supportive documents, offers, meeting reports…) related to each customer account and keep related databases updated

收集和整理信息(文件,报价,会议记录),整理更新每个客户相关账户和数据库

- Set-up final lay-out for client offers and for seasonal/yearly updates

为客户建立报价报表并做季度和年度更新

- Set-up final lay-out of client activity reviews (before meetings by Sales Executives)

建立拜访客户报表(销售会议前)

- Help in preparing clients/prospects meetings for Sales Executives (printing documents, organizing transportation, hotel booking, searching for basic info regarding companies…)

帮助销售主管准备与客户或潜在客户的会议,包括(打印资料,安排交通,酒店预订,搜索公司相关基本资料)

- Organize emailing for prospects/clients on specific topics (in cooperation with Sales Executives)

协助销售主管正对特殊客户要求建立适当的邮件沟通

- Prepare for Trade Shows to which CTC will participate as exhibitor or as visitor (invitations, specific communication, emailing…)

准备CTC作为展商或是参观者所需资料(邀请函,联系资料,邮件。。)

- Participate to monthly sales meetings

参加月度销售会议

- Support communication between Sales Team and Technical Departments

做好销售部门与技术部门的沟通协调工作


Requested skills: 能力要求

- University degree or level

本科及以上学历

- Good command of oral and written English - Mandatory

中英文听说读写流利

- First experience necessary, preferably in a commercial department

有市场部工作经验尤佳

- Good communication and interpersonal skills

良好的沟通能力

- Dynamism, spontaneity, attention to details, ability to work under pressure and with time constraints

性格开朗,工作仔细认真,积极主动,能抗压并按时完成工作

公司介绍

总部位于法国里昂市的CTC集团,100多年来一直为欧洲的鞋业制造商和皮革生产商提供专业研究、测试和咨询服务。同时,作为欧洲的认证机构,CTC法国具备了为个人安全保障类产品(PPE)劳保鞋类和安全手套等产品提供CE认证资质。目前,CTC集团在中国的分支机构遍及上海,东莞,厦门,温州及香港,我们拥有高素质研发团队及专业的测试人员,CTC集团一直致力于人才的培养,诚邀正直、积极、负责、具有创造力的您加盟我们的团队,CTC集团将为您的职业发展提供巨大平台及机会。
公司福利:
五天工作制
购买五险一金(养老保险、医疗保险、失业保险、工伤保险和生育保险,住房公积金),并为员工额外购买商业保险
有往返东莞的上下班接送车,提供交通及中餐补贴。
网址:www.ctcgroupe.com

联系方式

  • 公司地址:东莞松山湖北部工业城中小科技园14栋1楼
  • 邮政编码:523808