Senior Customer Service Officer
西迪士质量检测技术服务(上海)有限公司东莞分公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:检测,认证
职位信息
- 发布日期:2014-04-16
- 工作地点:东莞
- 招聘人数:1
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
Activity description: 职位描述
- Support the Sales Team in their daily organization and activities
协助销售部门组织和处理一切日常工作
- Handle daily requests/inquiries from clients or potential prospects:
处理客户或潜在客户的测试咨询
- send price lists
发送价格表给客户
- send testing request forms and relevant information (address, sample size needed, other needed documentations…)
发送客户所需表格和相关信息如(地址,所需样品尺寸,以及所需的其他文件资料等)
- reply inquiries and general questions (turnaround, services, organization) with support of Coordinators
协助实验室协调员回复测试咨询和关于测试周期,服务类型,组织管理等问题
- Prepare and send standard quotations
准备和发送标准的报价
- Handle the daily activity follow-up of one or two major customers and their suppliers
跟踪并支持一到两个大客户和其供应商的日常业务
- Keep client and prospect databases updated (with feedback from Sales Executives)
根据销售主管的反馈更新客户信息
- Maintain and communicate the Team’s weekly reports and weekly schedules
整理和收集部门的周报告和周行程安排
- Collect and centralize all information (supportive documents, offers, meeting reports…) related to each customer account and keep related databases updated
收集和整理信息(文件,报价,会议记录),整理更新每个客户相关账户和数据库
- Set-up final lay-out for client offers and for seasonal/yearly updates
为客户建立报价报表并做季度和年度更新
- Set-up final lay-out of client activity reviews (before meetings by Sales Executives)
建立拜访客户报表(销售会议前)
- Help in preparing clients/prospects meetings for Sales Executives (printing documents, organizing transportation, hotel booking, searching for basic info regarding companies…)
帮助销售主管准备与客户或潜在客户的会议,包括(打印资料,安排交通,酒店预订,搜索公司相关基本资料)
- Organize emailing for prospects/clients on specific topics (in cooperation with Sales Executives)
协助销售主管正对特殊客户要求建立适当的邮件沟通
- Prepare for Trade Shows to which CTC will participate as exhibitor or as visitor (invitations, specific communication, emailing…)
准备CTC作为展商或是参观者所需资料(邀请函,联系资料,邮件。。)
- Participate to monthly sales meetings
参加月度销售会议
- Support communication between Sales Team and Technical Departments
做好销售部门与技术部门的沟通协调工作
Requested skills: 能力要求
- University degree or level
本科及以上学历
- Good command of oral and written English - Mandatory
中英文听说读写流利
- First experience necessary, preferably in a commercial department
有市场部工作经验尤佳
- Good communication and interpersonal skills
良好的沟通能力
- Dynamism, spontaneity, attention to details, ability to work under pressure and with time constraints
性格开朗,工作仔细认真,积极主动,能抗压并按时完成工作
公司介绍
公司福利:
五天工作制
购买五险一金(养老保险、医疗保险、失业保险、工伤保险和生育保险,住房公积金),并为员工额外购买商业保险
有往返东莞的上下班接送车,提供交通及中餐补贴。
网址:www.ctcgroupe.com
联系方式
- 公司地址:东莞松山湖北部工业城中小科技园14栋1楼
- 邮政编码:523808