Customer Service Representative（客服代表）
雷格斯世新物业管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2014-04-16
- 工作地点：广州
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语
- 职位月薪：面议
- 职位类别：前台接待/总机/接待生 客服专员/助理(非技术)
职位描述
The Customer Service Representative (CSR) plays a key role in delivering on the customer service
expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team,
the CSR ensures the customer experience is exceptional throughout the entire business center. The
CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of
Regus philosophy of consistently delivering a superior customer experience. Ultimately, the actions
and service provided by the CSR are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus.
Reports to: General Manager
Key Responsibilities:
? Acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
? Serves as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
? Provide the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.
? Contributes to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.
? Ensures that all daily service charges are captured and entered into Titan.
? Becomes an extension of our clients’ team by delivering their mail, answering their phones, ending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
? Serves as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
? Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
? Provides the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.
expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team,
the CSR ensures the customer experience is exceptional throughout the entire business center. The
CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of
Regus philosophy of consistently delivering a superior customer experience. Ultimately, the actions
and service provided by the CSR are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus.
Reports to: General Manager
Key Responsibilities:
? Acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
? Serves as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
? Provide the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.
? Contributes to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.
? Ensures that all daily service charges are captured and entered into Titan.
? Becomes an extension of our clients’ team by delivering their mail, answering their phones, ending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
? Serves as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
? Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
? Provides the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.
公司介绍
Regus is the world's largest provider of workplace solutions offering the widest range of products and services that allow individuals and companies to work however, wherever and whenever they need to.
Products and services include fully equipped and staffed offices, mobile working, virtual office services, meeting rooms, conference and training facilities and the largest network of public videoconference rooms. Regus is a global organisation with more than 1500 business centres across some 600 cities now.
Take your career to the next level. Be part of our growing family and enjoy world class training,rewarding commissions, and an international & dynamic environment which values productivity and dedication.
Regus sincerely invites you to join us!
http://www.en.regus.cn
Products and services include fully equipped and staffed offices, mobile working, virtual office services, meeting rooms, conference and training facilities and the largest network of public videoconference rooms. Regus is a global organisation with more than 1500 business centres across some 600 cities now.
Take your career to the next level. Be part of our growing family and enjoy world class training,rewarding commissions, and an international & dynamic environment which values productivity and dedication.
Regus sincerely invites you to join us!
http://www.en.regus.cn