Customer Services Representative空运客服代表
全球国际货运代理（中国）有限公司深圳分公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-03-28
- 工作地点：东莞
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语熟练
粤语熟练 - 职位类别：货运代理 客服专员/助理(非技术)
职位描述
Position Accountability:
1. Follow the handling procedures as laid down for customers.
2. Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues.
3. Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.
4. Ensure the accuracy of system transactions and documents creation.
5. Work closely with operations and other teams within the project to meet customers' requirements and solve daily operational issues.
6.Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
7. Preparation of monthly performance reports to customers.
8. Receive and process special requirements or instructions from the customers and manufacturers.
9. Coordinate and schedule in-country transport movements - collections and deliveries, and communicate to warehouse supervisor.
10.Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department.
11.Perform any special duties / projects as assigned by the management.
Relevant Education Background, Hard Skill, Knowledge and Experience:
1. Fluent of spoken and written English, Mandarin and Cantonese
2. Computer literate in Word and Excel
3. Willing to work overtime when required.
4. Ability to work effectively in a customer driven deadline environment
5. College in Logistics or related disciplines
6. Minimum 2 years related working experience in air freight forwarding / shipping / logistics field
工作地点：东莞南城区
1. Follow the handling procedures as laid down for customers.
2. Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues.
3. Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.
4. Ensure the accuracy of system transactions and documents creation.
5. Work closely with operations and other teams within the project to meet customers' requirements and solve daily operational issues.
6.Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
7. Preparation of monthly performance reports to customers.
8. Receive and process special requirements or instructions from the customers and manufacturers.
9. Coordinate and schedule in-country transport movements - collections and deliveries, and communicate to warehouse supervisor.
10.Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department.
11.Perform any special duties / projects as assigned by the management.
Relevant Education Background, Hard Skill, Knowledge and Experience:
1. Fluent of spoken and written English, Mandarin and Cantonese
2. Computer literate in Word and Excel
3. Willing to work overtime when required.
4. Ability to work effectively in a customer driven deadline environment
5. College in Logistics or related disciplines
6. Minimum 2 years related working experience in air freight forwarding / shipping / logistics field
工作地点：东莞南城区
公司介绍
在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
联系方式
- 公司地址：地址：span一横路(西)普洛斯东莞麻涌汽车物流园