大型德资企业急招淘宝客服
上海任仕达人才服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-02-20
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：客服主管(非技术) 客服专员/助理(非技术)
职位描述
职位描述
1. 受理来自淘宝及相关网络用户的Chat, Call, Email及BBS维护.
2. 提供具有专业能力的高质量服务支持，显示出优秀的客户服务意识并有责任确保客户满意；
3. 通过CRM，AMI等系统生成并归档个案.
4. 通过有效沟通解决客户的问题，并尽量促成订单和促进客户再次购买；
5. 熟练操作订单处理的各类流程，如：修改订单、取消订单、退换货、取消退换货等；
6. 与仓库相关人员对口，处理客户的各类特殊需求，必要时升级给主管；
7. 升级超出服务权限内及无法得到确定解决方法的问题
职位要求
1, 大专及以上学历。
2. 有3年以上淘宝网客服操作经验
3. 打字速度在每分钟60字以上
4. 具有一定的管理能力
公司介绍
Randstad is the world’s second largest HR services organisation and widely recognised as a global Fortune500 company. Commencing operations in Amsterdam in the 1960s, our international branch network of 4700 offices now extends across 40+ countries worldwide and we employee a team of more than 27,000 professional consultants.
Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.
Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.