东莞招聘

要 求：
1+ years of chat handling experience, prefer online chat experience
Strong computer skills in typing(60words/min), and word/excel
Proactive, energetic, warm and enthusiastic

职 责：
Handle online chat, call, and email for Taobao related consumers, maintain BBS. Answer consumer inquiry, check order status, solve problems and further promote new orders, especially of next purchase by effective communication;
Use Call Center system, and update consumer profile, check and record worksheet
Coordinate with order management team and effectively according to consumer requirements, and transfer worksheet by system if necessary;
Escalate worksheet and report to team leader of special cases, crisis or cases that out of service charge.
Build good brand image among consumers at any time and ensure consumer satisfaction.

服务指标/Target:
Quality and timeliness of online chat ,call, and e-mail parts
Ensure no any missing chat/call/e-mail record on working time
Ensure build goods brand image on communicate at any time.
Ensure sales process, return process are strictly follow
Follow special cases procedure, and ensure escalate cases report to team leader, and all special cases are authorized per processing

中智上海经济技术合作有限公司（简称中智上海公司）是中智全国性服务网络战略布局中重要的战略成员。目前，中智上海公司服务2万余家客户企业，雇员数达77万。公司主营业务包含：人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年，中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年，公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年，中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神，积极践行社会责任，不断追求卓越，持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com