客户支持工程师(韩语)/Customer Support Engineer
亚创(上海)工程技术有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:通信/电信运营、增值服务
职位信息
- 发布日期:2013-11-16
- 工作地点:上海
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:韩语/朝鲜语熟练
英语熟练 - 职位类别:技术支持/维护工程师 软件工程师
职位描述
Responsibilities:
·Help to solve customer issues when they are using Ercom’s product;
·Collect customer’s feedback on usage of Mobipass;
·Install HW/SW for new customer in Korea;
·Deliver training content to customers to make sure they can use it easily;
·Report and debug Ercom product and test issues with other team; members under the support of local and global R&D teams;
·Be responsible for liaison with Ercom headquarters’ team, report weekly progress on Korea;
·Support or participate in APAC area trial activities together with other global teams;
Requirements:
·Strong knowledge of 3GPP protocols, especially LTE protocols like S1, X2, NAS, PDCP, RRC, RLC, MAC, PHY;
·Physical layer protocol both on LTE FDD/TDD is required; Experience on mobile terminal chipset development/test is preferred;
·Familiar with Unix/Linux operation and scripting, like TTCN;
·Deep understanding on TCP/IP network knowledge;
·Strong communication skill both in Korean and English, esp. excellent Korean conversational and communication skills;
·Strong E2E analytical and troubleshooting skills;
·At least 3 year experience with 2G/3G/LTE lab or field test;
·BS or MS in Computer Science or Telecommunication Engineering and/or equivalent work experience;
·International work experience preferred;
·Help to solve customer issues when they are using Ercom’s product;
·Collect customer’s feedback on usage of Mobipass;
·Install HW/SW for new customer in Korea;
·Deliver training content to customers to make sure they can use it easily;
·Report and debug Ercom product and test issues with other team; members under the support of local and global R&D teams;
·Be responsible for liaison with Ercom headquarters’ team, report weekly progress on Korea;
·Support or participate in APAC area trial activities together with other global teams;
Requirements:
·Strong knowledge of 3GPP protocols, especially LTE protocols like S1, X2, NAS, PDCP, RRC, RLC, MAC, PHY;
·Physical layer protocol both on LTE FDD/TDD is required; Experience on mobile terminal chipset development/test is preferred;
·Familiar with Unix/Linux operation and scripting, like TTCN;
·Deep understanding on TCP/IP network knowledge;
·Strong communication skill both in Korean and English, esp. excellent Korean conversational and communication skills;
·Strong E2E analytical and troubleshooting skills;
·At least 3 year experience with 2G/3G/LTE lab or field test;
·BS or MS in Computer Science or Telecommunication Engineering and/or equivalent work experience;
·International work experience preferred;
公司介绍
Capgemini Engineering凯捷科技研发是全球工程研发 (ER&D) 服务的企业合作伙伴,基于其在数字化和软件领域的深厚行业知识及前沿技术积累,凯捷科技研发赋能客户实现数字世界和现实世界的融合,并结合集团其他部门的能力,加速其产业智能化的发展步伐。凯捷科技研发现有超过55,000名工程师和技术专家,遍布全球30多个国家,服务于航空、航天、国防、海军、汽车、铁路、基础设施与交通、能源、公用事业与化工、生命科学、通信、半导体与电子、工业与消费、软件与互联网等产业。
Capgemini Engineering是凯捷集团必不可少的一部分。凯捷是全球知名的企业合作伙伴,利用技术的力量改造和管理企业业务。其宗旨是通过技术释放人类能量,创造一个包容和可持续的未来。凯捷是一个负责任的多元化组织,在50余个国家拥有超过34万名团队成员。凭借其55余年的悠久历史和深厚的行业专业知识,在快速发展的云、数据、人工智能、互联连接、软件、数字工程和平台的创新世界推动下,凯捷深受客户信任,能够满足客户从战略、设计到运营的多方位业务需求。集团2021年全球收入为180亿欧元。
Capgemini Engineering是凯捷集团必不可少的一部分。凯捷是全球知名的企业合作伙伴,利用技术的力量改造和管理企业业务。其宗旨是通过技术释放人类能量,创造一个包容和可持续的未来。凯捷是一个负责任的多元化组织,在50余个国家拥有超过34万名团队成员。凭借其55余年的悠久历史和深厚的行业专业知识,在快速发展的云、数据、人工智能、互联连接、软件、数字工程和平台的创新世界推动下,凯捷深受客户信任,能够满足客户从战略、设计到运营的多方位业务需求。集团2021年全球收入为180亿欧元。
联系方式
- 电话:13309251030