Senior Technial Support Engineer For Office 365
北京世纪互联宽带数据中心有限公司
- 公司规模：1000-5000人
- 公司性质：民营公司
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2013-11-16
- 工作地点：北京
- 招聘人数：若干
- 职位类别：技术支持/维护工程师
职位描述
Office 365 operated by 21Vianet is a cloud productivity service based on Microsoft’s Office 365 technology but operated and sold by Shanghai Blue Cloud Technology Co., Ltd., a wholly owned subsidiary of Beijing 21Vianet Broadband Data Center Co., Ltd., from data centers located in the People’s Republic of China (excluding Hong Kong and Macau Special Administrative Regions and Taiwan).
Job Scope:
1. Provide technical support for Office 365 customers in China including but not limited to:
Exchange Online;
SharePoint Online;
Lynch Online;
2. Troubleshoot customer incidents according to knowledgebase, and if needed, perform independent analyst for undocumented incidents and accumulate new knowledge articles;
3. Follow established incident management process to resolve incidents, articulate high-priority incidents to Microsoft Operation Center;
4. Facilitate and manage Microsoft SME to perform troubleshooting within China’s domain and ensure the operations are compliant;
5. Review existing troubleshooting guides and knowledgebase articles on a regular basis with Microsoft internal teams to keep the documents up-to-date;
6. Perform duties on a rotating 24x7 on-call schedule as required.
7. Provide technical trainings to team members.
Responsibilities:
Guarantee customer satisfaction of Office 365 products;
Required Skills:
1. Ability to handle escalated customer issues with empathy and ownership;
2. Ability to build customer/partner relationships;
3. Comfortable and efficient with cross-group collaboration;
4. Ability to offer technical consultation and coaching to team engineers;
5. Providing content based information to help resolve known issues;
6. Working directly with other teams to request additional content as well as corrections for existing knowledge base articles
7. 3+ years of work experience in IT/Telecom fields;
8. MCSA certification or MCTS certification is a big plus;
9. Familiar with office365 product;
10. Fluent in English (both writing and oral conversation);
11. Degree in Engineering, Information Technology, and Computer Science recommended.
Job Scope:
1. Provide technical support for Office 365 customers in China including but not limited to:
Exchange Online;
SharePoint Online;
Lynch Online;
2. Troubleshoot customer incidents according to knowledgebase, and if needed, perform independent analyst for undocumented incidents and accumulate new knowledge articles;
3. Follow established incident management process to resolve incidents, articulate high-priority incidents to Microsoft Operation Center;
4. Facilitate and manage Microsoft SME to perform troubleshooting within China’s domain and ensure the operations are compliant;
5. Review existing troubleshooting guides and knowledgebase articles on a regular basis with Microsoft internal teams to keep the documents up-to-date;
6. Perform duties on a rotating 24x7 on-call schedule as required.
7. Provide technical trainings to team members.
Responsibilities:
Guarantee customer satisfaction of Office 365 products;
Required Skills:
1. Ability to handle escalated customer issues with empathy and ownership;
2. Ability to build customer/partner relationships;
3. Comfortable and efficient with cross-group collaboration;
4. Ability to offer technical consultation and coaching to team engineers;
5. Providing content based information to help resolve known issues;
6. Working directly with other teams to request additional content as well as corrections for existing knowledge base articles
7. 3+ years of work experience in IT/Telecom fields;
8. MCSA certification or MCTS certification is a big plus;
9. Familiar with office365 product;
10. Fluent in English (both writing and oral conversation);
11. Degree in Engineering, Information Technology, and Computer Science recommended.
公司介绍
世纪互联（纳斯达克：VNET）成立于1996年，是全球具有重要影响力的网络空间基础设施服务提供商，也是中国领先的第三方中立数据中心运营商之一。作为中国卓越的互联互通网络平台，世纪互联致力于提供业界领先的数据中心服务、中立的云运营及中立的混合IT服务，并率先倡导和实施IDC+重科技创新，打造具有核心技术、超大规模运营能力的网络空间基础设施运营平台。世纪互联拥有近20年的数据中心建设、运维经验，目前在全国30多个城市运营50多个数据中心， 拥有超过29000个机柜，端口容量高达1000G以上，具有优质的网络可靠性和稳定性，并提供高速的互联网及专线接入服务，是中国优秀的互联互通网络平台。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。