Senior Operations Manager
北京世纪互联宽带数据中心有限公司
- 公司规模：1000-5000人
- 公司性质：民营公司
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2013-11-16
- 工作地点：北京
- 招聘人数：1
- 职位类别：技术支持/维护工程师
职位描述
Job Responsibilities
? Responsible for Operations of Office 365 products for China region, 24X7.
? Recover service availability during any incidents, major incidents for Office 365 Platform;
? Accountable for all major incidents, problems and change requests + process and their KPI;
? Facilitate all cross team, cross company communications and collaborations that involves Office 365 Operations;
? Manage a team of 10~20 senior operations engineers who support the leading technology of Microsoft cloud services, responsible for the team’s performance, morale and day-to-day work assignments;
? Be the point of contact in terms of operations with partners (Microsoft, Mindtree) and external customers when needed;
Experience, Skills and Competencies
? Proven working knowledge (5~8 yrs) of IT Operations in enterprise environment with deep hands-on knowledge of ITIL specifically Incident Management, Problem Management and Change Management;
? Deep understanding on the construction and calculation of all kinds of KPIs and matrics of IT Operations;
? Be able to drive the incident communication and issue resolution collaborations across companies/teams and regions;
? Minimum 3 yrs of hands-on experience of system troubleshooting (Microsoft systems preferred)
? People management experience preferred (3 years)
Language:
? English as the working language is a must; (experience of working for/with foreign companies, preferred)
? Must be able to fluently commute in English (written + speaking);
? Proficiency in Chinese is preferred but not essential;
? Responsible for Operations of Office 365 products for China region, 24X7.
? Recover service availability during any incidents, major incidents for Office 365 Platform;
? Accountable for all major incidents, problems and change requests + process and their KPI;
? Facilitate all cross team, cross company communications and collaborations that involves Office 365 Operations;
? Manage a team of 10~20 senior operations engineers who support the leading technology of Microsoft cloud services, responsible for the team’s performance, morale and day-to-day work assignments;
? Be the point of contact in terms of operations with partners (Microsoft, Mindtree) and external customers when needed;
Experience, Skills and Competencies
? Proven working knowledge (5~8 yrs) of IT Operations in enterprise environment with deep hands-on knowledge of ITIL specifically Incident Management, Problem Management and Change Management;
? Deep understanding on the construction and calculation of all kinds of KPIs and matrics of IT Operations;
? Be able to drive the incident communication and issue resolution collaborations across companies/teams and regions;
? Minimum 3 yrs of hands-on experience of system troubleshooting (Microsoft systems preferred)
? People management experience preferred (3 years)
Language:
? English as the working language is a must; (experience of working for/with foreign companies, preferred)
? Must be able to fluently commute in English (written + speaking);
? Proficiency in Chinese is preferred but not essential;
公司介绍
世纪互联（纳斯达克：VNET）成立于1996年，是全球具有重要影响力的网络空间基础设施服务提供商，也是中国领先的第三方中立数据中心运营商之一。作为中国卓越的互联互通网络平台，世纪互联致力于提供业界领先的数据中心服务、中立的云运营及中立的混合IT服务，并率先倡导和实施IDC+重科技创新，打造具有核心技术、超大规模运营能力的网络空间基础设施运营平台。世纪互联拥有近20年的数据中心建设、运维经验，目前在全国30多个城市运营50多个数据中心， 拥有超过29000个机柜，端口容量高达1000G以上，具有优质的网络可靠性和稳定性，并提供高速的互联网及专线接入服务，是中国优秀的互联互通网络平台。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。