东莞招聘

PRINCIPAL ACCOUNTABILITIES主要工作职责
Identify 8 to 10 key responsibilities in rough order of importance. Focus on the results that are expected from the job. For each statement, please indicate what has to be done, within which area or framework, and with what end results.
根据大致的重要度依次列出8至10项主要的工作职责. 重点放在期望此岗位产生的结果.对每项陈述请指明工作领域或工作框架中的任务, 及所产生的最终结果.

· Own customer satisfaction & service quality KPIs for assigned account
· Provide service support to team members as required
· Develop and maintain good relationships with customers
· Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO
· Prepare and provide kinds of Service Report on an accurate and timely basis
· Attend training and develop relevant knowledge and skills.
· Support service sales to explore and develop business opportunities (IS FSE)
· Develop business in assigned account (UM FSE)
· Other tasks assigned by team & company
MAJOR CHALLENGES主要挑战
Describe the most challenging and complex part of the position.
描述主要的挑战和此岗位的复杂部分.

· Work professionally and effectively to maintain a high system up rate
· Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges
· Maintain and improve customer satisfaction to keep high CQCS
· Adopt team spirit to make sure whole team deliver same service quality

JOB REQUIREMENTS岗位要求
The position requires the following personal capabilities and competence for acceptable performance:
此岗位要求具备下列个人能力,及达到可接受绩效所需的能力,还有工作经验的要求。
（能力获取程度使用四个程度动词：由高到低依次为精通、掌握、熟悉、了解）
a) Education学历:
· College, University Bachelor or above
· Advanced Electronics Certificate or equivalent in electrical engineering
b) Experience工作经验:
>3 years work experience on customer service in Healthcare industry
c) Travel Frequency出差频率:

d) Competency and Skills 能力和技能:
· Strong technical knowledge on Healthcare products
· Strong communication skill and Open mind to share with others
· Clear and logic thinking
· Ability to handle multi tasks
· Good execution skill
· Excellent English skill in reading, writing and speaking
· Willing to take responsibility ( 勇于承担责任)
· Self motivation and self management (明确的自我激励和自我管理能力)

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创美好，做真我，迎蜕变。
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