东莞招聘

工作经验3年及以上

学历要求大专以上

语言要求英语

职位描述：

公司部门介绍

软通动力信息技术（集团）有限公司 ( 软通）成立于2001年，是国内领先的、全方位IT服务及行业解决方案提供商 ,迄今全球共有超过一万名员工。公司旗下的GADS(Global Account Delivery Service)事业群面向全球客户提供On-site和offshore的系统咨询、开发、测试、技术支持等IT服务。

2009年，软通开始与某Global Leading Storage Products Provider合作，成为国内最早通过其全球认证的IT Service供应商。为其提供R&D Developing, Quality Control, Post-Sale Customer Service和Technical Support在内的全方位IT服务。

职位名称: Accounts Receivables

Brief Job Description:

To process Accounts receivable – Order to Cash operations for Global client operations

Key Accountabilities:

1)To function as per the Service Level Agreement

2)To achieve all the key Performance Indicators as set by the Team manager.

3)To function as per ISO 9001: 2000 procedures.

4)To be willing to work in all shifts (including nights).

5)Adhere to reasonable operational requests from the management.

6)To attend all meetings and trainings as per requirements.

Job Responsibilities:

1. To process Credit requests, Cash applications, Follow-up for collections as per procedure

2. To adhere the quality & quantity targets set for the team

3. Ensure team Provides customer with copies of billing documents and proof of delivery on request

4. Drive Research, analyze and resolve customer claims

5. Assist the team in Identifying the root cause of issues/errors and work to have them corrected at the source

6. Ensure Preparation credit/billing adjustments

7. Maintain thorough product knowledge and full understanding of policies and procedures

8. Handle complex, priority or high-visibility problems with orders, accounts, etc.

9. Drive Dispute resolution metrics and ensure timely resolution of disputes by the team.

10.Liaison with Customer Service teams at client site and work on process improvements and projects as assigned.

11.Work with collections organization to drive timely dispute resolution and ensure quality of disputes raised.

12.Handle Cash Operations, Customer services, banking and Order Management.

PERSON SPECIFICATIONS

ESSENTIALDESIRABLE

Work Experience (Mention No. of years):

- The candidate should have minimum 3 years of Work Experience in F&A

- Prior experience in service/ BPO industry- Has prior customer handling experience. (voice would be an added advantage)

Knowledge/Qualifications/ Competency:

- Commerce Graduate

- Proficiency in Microsoft Office skills

- Exposure to banking systems desirable

Capabilities:

- Domain expertise (F&A)

- Good communications skills

- Analytical ability

- Detail oriented

- Ability to work efficiently in a fast paced environment.

- Flexibility to work in different (Night) shifts

Special Role (Customer Specific Requirement)

- Exposure to computerized accounting systems such as SAP/JDE

"软通动力信息技术（集团）有限公司（以下简称软通动力）是中国领先的软件与信息技术服务商，企业数字转型可信赖合作伙伴。公司2001年成立于北京，立足中国，服务全球市场。经过18年发展，目前公司在全球43个城市设有90多个分支机构26个全球交付中心，员工总数近60000人。
软通动力拥有深厚的行业积累和领先的技术实力，可以为客户提供端到端的数字化产品和服务，包括数字化咨询与解决方案、云智能与基础设施、软件与技术服务和数字化运营等；在10余个重要行业服务超过1000家国内外客户，其中世界500强企业客户超过110家，为各领域客户创造价值。
软通动力注重创新和可持续发展，以软通教育为平台，建立产学研合作、协同育人的长效机制；同时在全球设有30个能力中心，10个研究所，50+技术生态伙伴等一系列创新研发组织，不断探索前沿技术与商业应用的无限可能。
软通动力先后获得“中国软件和信息服务业十大领军企业”、“中国数字化转型领导力厂商”、“北京软件和信息服务业新领域高成长企业”、“中国大数据企业50强”等奖项，连续多年被授予“中国软件业务收入前百家企业”、“中国软件和信息业服务业突出贡献奖”、“IAOPGlobalOutsourcing100listLeaderSizeGroup”等荣誉，并拥有能力成熟度模型CMMI-DEV五级资质。"