Helpdesk Manager, ERP
海特咨询(北京)有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-01-15
- 工作地点：天津
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：售前/售后技术支持经理
职位描述
Job Title: Helpdesk Manager, ERP
Location: Tianjin
Position Specification:
Manage JDE Finance Helpdesk to support China users on system issue resolution and change request processing and IT Control requirements, and achieve Customer Satisfaction Target.
Basic Accountabilities:
· Manage operation issue resolution process for JDE Finance users.
· Comply with company IT Control Policies & Procedures as well as SOX (Sarbanes-Oxley) requirements in managing system change request and approval processes, such as user access / transfer / termination, R&R matrix, master records, database and application changes.
· Manager regular & ad-hoc JDE application test prior to Server & PC (Personal Computer) patch update, tests for Database / Tool Release upgrading and DR drills.
· Meet Customer Satisfaction Target.
· Prepare JDE Finance Helpdesk Dashboard Report on a monthly basis and other ad-hoc reports.
· Prepare and follow up quarterly JDE user account review process.
· Control documentation per SOX / Internal Control requirement & for audit purposes.
Qualification Requirement:
? Education: Bachelor Degree or above major in Information Technology or Finance / Accounting.
? Experience: 3-5 years IT/ERP.
Location: Tianjin
Position Specification:
Manage JDE Finance Helpdesk to support China users on system issue resolution and change request processing and IT Control requirements, and achieve Customer Satisfaction Target.
Basic Accountabilities:
· Manage operation issue resolution process for JDE Finance users.
· Comply with company IT Control Policies & Procedures as well as SOX (Sarbanes-Oxley) requirements in managing system change request and approval processes, such as user access / transfer / termination, R&R matrix, master records, database and application changes.
· Manager regular & ad-hoc JDE application test prior to Server & PC (Personal Computer) patch update, tests for Database / Tool Release upgrading and DR drills.
· Meet Customer Satisfaction Target.
· Prepare JDE Finance Helpdesk Dashboard Report on a monthly basis and other ad-hoc reports.
· Prepare and follow up quarterly JDE user account review process.
· Control documentation per SOX / Internal Control requirement & for audit purposes.
Qualification Requirement:
? Education: Bachelor Degree or above major in Information Technology or Finance / Accounting.
? Experience: 3-5 years IT/ERP.
公司介绍
High Tier Consulting (Beijing) Co., Ltd. is a China based professional service firm specialized in executive search and placement, campus recruitment, talent assessment and HR consulting services. Our experience includes working with companies of all sizes, from Fortune 500 companies to start-ups. With more than 10 years working experience in managerial positions in multinational companies, High Tier consultants have strong capability to assist our client in hiring and retaining the right executives and managers to be successful in doing business in China. Our goal is to build up long term relationships with our clients through provision of value-added professional services.