东莞招聘

OBJECTIVES:

The SQE is responsible for monitoring and improving supplier quality over the entire life cycle for the assigned cluster of suppliers.

The SQE is responsible for negotiating, setting up, securing, improving and clarifying the quality conditions concerning BOM purchased products in order to secure the required component quality level within the own organization. This to be realized through a minimum of internal inspection cost and without adding cost of non quality to the end product. It also includes all aspects of inspecting and following up of the suppliers` quality processes.

The SQE must address a selection of supplier issues, brought up by the internal organization, towards the supplier. He or she must deliver support to the internal organization in the analysis of supplier items. A quick and clear complaint handling process shall be used in case of supplier related quality issues.

The SQE can set-up and/or lead an 8D-problem solving team and challenges the improvement process continuously based on the 8D objectives.

ORGANIZATIONAL CHART. (working relationship)



The Supplier Quality Engineer(s) (SQE) are part of the purchasing / SQA community. The SQE reports hierarchically to the site Purchasing manager and functionally to the GBU SQM via the site Industrial Quality Manager. (see organizational chart).

If applicable, SQE’s are, within the purchasing/SQA organization assigned to a certain cluster of suppliers or can be appointed as first contact for specific SQA activities (i.e. dedicated linked to PCP-projects, …).
The SQE’s are coordinating within this role, the quality related activities.

Not visible in the above organizational chart are the internal relations of the SQE with other disciplines like purchasing, development, production, industrial quality etc. At the same time, the SQE must have a good relationship with his or her cluster of suppliers.

KEY PERFORMANCE INDICATORS
· Sustainability: number of suppliers with red NC open for more then 3 months
· Number of supplier complaints
· Supply base performance: percentage of green scoring suppliers in GSRS from the key top 100 supplier list
· Supply base performance: percentage of green scoring suppliers in GSRS

KEY AREAS OF RESPONSIBILITY:

SQE is independent responsible for the communication with the assigned supply base.

He/she defines in review with site Purchasing Manager and site Industrial Quality Manager which changes need to be approved and implemented.

SQE is fully independent in the judging the technical founded and unfounded declaration of internal or external quality issues (complaints)

He/she can fully independent contact supporting departments to solve quality related items.
From the function holder is expected that he/she can challenge and facilitate a project to analyse and facilitate the 8D-objectives both on content and time.

The function holder can, in case of quality issues, block warehouse locations in dialogue with the Supply Chain Department.

The SQE can work as lead auditor for the assigned cluster of suppliers and defines during the audit the maturity level of the organization in relation with the requirements from the own Philips organization (GBU)
As a result of this process possibly suppliers will not be selected for further business purposes. Before this decision, the SQE initiates, supports and follows up any kind of improvement actions in order to achieve the required level with this supplier.

The SQE takes into account the international standards like
ISO 9000
FDA (Food and Drugs Administration)
IEC (International Electro technical Commission)
ANSI (American National Standards Institute)
…

The goal of the SQE, during new development projects is to introduce well controlled products into the regular production process and to minimize the risk of bad performing (cost of non quality)

Towards suppliers, he/she can have a deciding role for a long term relationship.

IMPACT AREAS:
1. Operations

Goal 1: Establish quality/process control for high risk parts and high risk suppliers

Tasks;
1. Follow up of the suppliers capabilities for the CTQ`s as defined in the Product Quality Agreement (PQA) and this by means of defined follow up systems (control charts, data packages, …)
2. Evaluate the supplier data (performance) according to the requirements as set up in the Master Quality Agreement (MQA).
3. Based on the results, define in close consultation with the supplier, the improvement activities to establish and secure the required capability level.
4. Provide knowledge on other suppliers capabilities (dimensional, functional and visual aspects) in order to advise development/production in possible new product developments, or process improvements (advising role)

Goal 2: Identify high risk and critical to quality suppliers and establish quality control approaches with relevant suppliers assuring quality throughout the product life cycle

Tasks;
1. Follow up of the suppliers overall performance in the own production (assembly) process.
2. Review with the project team, production units, … the actual product performance and define if specific products needs to be monitored.
3. Collect product specific data during regular production process.
4. Analyze the collected data and products en provides feedback of the results/conclusions towards the supplier.
5. Initiate and follow up of supplier’s improvement program(s) to restore the required performance level throughout the product life cycle.

Goal 3: Support the execution of Quality Agreements with suppliers defined by the lead SQM

Tasks;
1. Negotiate the general quality conditions at supplier level for the non CT-suppliers as defined by the LSQM. In case of CT-supplier(s), the full activity will be taken over by the CT LSQM)
2. Negotiate and drives the process to propose and commit on product specific requirements, critical to quality and performance indicators w.r.t requirement of the internal organization and towards the supply base.
3. Secure the process on suppliers approval for the defined quality conditions
4. Complete the contracting process by providing data availability for the internal organization in order to visualize the demanded product/process requirements.

Goal 4: Manage and solve high risk supplier quality issues (complaint handling)

Tasks;
1. Collect feedback of the internal lamp making processes, customer quality reports (through Field Quality Engineers or internal level inspections (IQC, Line Reject follow up, …))
2. Verification and confirmation of this data based upon agreements as defined into the MQA/PQA’s.
3. Define (write) the quality complaint report including sending report towards the supplier.
4. If applicable, take immediately contact with the involved suppliers to;
- clearly explain the problem situation and the severity
- prevent line stops
5. Follow up and evaluate the suppliers feedback on the quality report send (8D evaluation)
In case of customer complaints or complaints with respect to CTQ’s, secure suppliers containment actions within 24h.
6. Inform the internal customer about the status of the report for the applicable steps within the 8D reporting tool.
7. Evaluate and approve of the final written suppliers reply.
8. Secure, in case of time limited activities at supplier site, a complete follow up of next agreed activities.
9. Formal close of the complaint with information sharing into the internal organization. If applicable and after consultation with the SQM, perform a supplier audit on site.

Goal 5: Monitor supplier Quality, identify structurally non-performing suppliers and manage improvement plans in co-ordination with Lead SQM

Tasks;
1. Follow up of the suppliers overall performance (KPI reporting, trend analysis complaints, line reject performance, …)
2. Evaluate the data in order to detect structural shortcomings on supplier level.
3. Organize reviews with GBU SQM and agree upon GBU/local improvement requirement for non CT-suppliers. (For CT-suppliers the GBU SQM will take initiative to start up overall improvement actions with the CT LSQM).
4. Initiate and follow up of supplier’s improvement programs to restore the required performance level throughout the product life cycle.


Goal 6: Participates in the Material Review Board to dispose off rejected material

Tasks;
1. Verify the requests posed by supplier or internal organization.
2. Discuss the supplier(s) change proposal(s)
3. Set up of a release plan and communicate/discuss with the supplier
4. Execute of the plan incl. documentation
5. Give written approval towards the supplier for the requested change.
6. Update of relevant documents (contracts, …) as a result of the agreed change(s)

Goal 7: Prevent usage of non conforming material with industrial quality, or prevent sales of non conforming products caused by supplier quality

Tasks;
1. Collect relevant information through the internal network and available modern communication tools.
2. Establish a quick and clear process for information sharing in case of questions of the internal organization, customer quality engineers, GBU SQE, … for incoming materials so that:
- production output level is guaranteed without jeopardizing the quality of the end product.
- the end customer can be quickly informed
- the supplier can take the right actions as quick as possible
3. Perform technical analysis of product samples
4. Report the results towards the requestors taking into account all commercial aspects.

Innovation

Out of quality perspective give guidance and support to release processes (PCP)

Goal 1: Is involved in PCP sourcing decisions identifying required supplier capability based upon the outsourcing level

Tasks:
1. Be involved in project start up’s of new PCP sourcing activities on site
2. Discuss with the GBU SQM/CT LSQM the business needs and required supplier capability and discuss the feedback in the PCP project team.
3. If applicable, be involved in preparation/execution of a supplier audit
- deliver the required documents to the involved supplier(s)
- evaluate of the suppliers feedback as preparation on suppliers audits
- participate in the on site suppliers audit.
4. Agree and follow up of improvement activities on supplier level.
5. Start up the supplier release (as part of the product release as described in next goal) as part of the responsibility within the project team.

Goal 2: Own the product release of purchased parts in the project team.
Goal 3: Identify gaps between require and available supplier capabilities and manage the risk with the supplier during the project

Tasks;
1. Collect data in the internal organization based upon:
- new PCP projects
- new 12NC requests
- internal change proposals
2. Deliver active and critical support when defining the component(s) release plan.
3. Agree upon internal requirements (design, processing demands, …) able to challenge these requirements in the suppliers internal production process.
4. Analyze the suppliers sample deliveries towards conformity to the design.
5. Analyze the suppliers capabilities based on the supplier measurement data versus the internal test results. If applicable on suppliers location.
6. Identify and bring to the attention the results of the findings when introducing the product(s) into the own Philips assembly process.
7. Give feedback to the supplier of the test results. If applicable, bring improvement points to the action of the supplier and follow up of his improvement activities. If applicable with verification at suppliers location.
8. Document the results and discuss in the PCP/release team.
9. Make PPAP (Production Part Approval Documents) report and communicate with the supplier en put this data available for the internal organization.
Give official release of component(s)/supplier(s) for the agreed milestones (MS) within the project.


Contact pattern

External:
1. For the general quality supporting function of the global supply base.
Conversation partners global are;
- Suppliers Management level in case of audits and audit improvement programs
- Suppliers engineers, project leaders, quality managers/engineers in case of technical activities
- Development engineers, Quality engineers

2. For the coordination of product quality related activities on global level.
Conversation partners global are;
- Purchasing, component engineers
- Supplier release engineers, project leaders, quality engineers
- Development engineers, Quality engineers


Internal-Philips :
1. For problem solving and securing of quality on long and short term.
Conversation partners are;
- Development, technical support engineers.
- Logistic, Sales Mgrs
- Process engineering.
- Project leaders, development quality engineers,

2. For the introduction, start up of new products or new locations:
Conversation partners are;
- Project leaders, project-team (development, production engineers, quality engineers etc.),

3. For the analyses and validation of Industrial partners.
Conversation partners are;
- initial purchasers
- Project leaders, project-team (development, production engineers, quality engineers etc.)
- CT team members (lead buyers, component engineers, LSQM)

4. For internal quality improvement actions leading to cost reductions
Conversation partners are;
- initial purchasers
- development engineers production engineers, quality engineers

6. Review meetings within the department
Conversation partners are;
- Site Industrial Quality Manager, GBU SQM
- Site Purchasing manager
- Other SQE, GBU SQE

REQUIRED EDUCATION AND SKILLS

1. Required education: Engineering or Bachelor degree in Mechanical Engineering, Electronics, Physics or similar.
2. Required experiences: at least 3 years of experience in a similar function in a technical/ industrial environment. Experience in Automotive Quality Assurance would be an advantage.
3. Required special skills (behaviors and leadership competences):

Ability to communicate well (speaks, reads and writes English).
Due to the relation with suppliers, the function holder is in time of problems often placed between internal organization and supplier. He/she is expected to be diplomatic and self-controlled and supporting to the internal organization
Solid personality, who can convince others by facts and figures, is driven to complete tasks including securing of the process.
Is accurate and delivers quality work, he/she has a strong Q-mind-set
Can work well in teams, good co-operation with others. The SQE has strong leadership skills. This with respect to coordinating activities in diverse areas. He/she can motivate and stimulate involved team members
Capable to operate and communicate on different levels in the organisation (MT-IMT-Units-shop floor)
Is flexible in availability and mobility to travel for a time period of max. 2 weeks.
Can overlook complex structures and problems.
Withstand working under pressure
Hands on….

4. Additional technical skills and education (training)

Measuring methods
Inspection –and control systems
Audit techniques
Quality securing techniques (CPA)
Systematic improvement systems (MEDIC, DMAIC, 8D,..)
Problem solving techniques (Shainin, DOE, 7 tools, 4M,…)
Statistic knowledge and tooling (Minitab, datalyser,…)
Information processing skills ( MS office, Excell, Word, Mind map,…)
ISO 9000, OHSAS 18001, ISO 14001, EICC, VDA
Green belt certification would be an advantage.

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