东莞招聘

Responsibility:

1. Proactively participate in survey and cross functional coordination, to ascertain the potential factors of reducing the customers’ degree of satisfaction ;
2. Proactively solve problems by immediate recovery actions;
3. When target is affected by service failure, you are supposed to reach customers proactively, comprehend customers’ needs and provide appropriate solutions;
4. Carry out the service recovery according to internal policy and customers’ expectation;
5. Offering an active proof of delivery to all the express products;
6. Investigating the causes of problem consignments and solve;
7. Working together with internal divisions in order to find a solution to satisfy customers;
8. Offering a periodical update as per customers’ requests;
9. Follow up the established working sheet till a response from overseas or other relevant party is obtained;
10.Promptly, completely and professionally feed back towards all the receiving information;
11.Providing timely and correct feedback to both customers and internal colleagues;
12.Reviewing with supervisor regularly and achieve the opportunity of service and business promotion;
13.Transmit the pending price inquiry to internal sales;
14.Answering incoming hotline according to the related procedure strictly;
15.Providing an alternative solutions to customer as requested;
16.To ensure our customer is aware of the relevant documents and special terms.

Qualifications Required:

1.College degree;

2.2 years customer service experience, preferably in logistic industry ;

3.Good spoken & written English; CET-4;

4.Good PC Skill (Microsoft Word, Excel etc);

5.Effective interpersonal, communications, problem solving and telephone handling skills;

6.Good listening skills and good presence in suggesting solutions to customers’ problems;

7.Customer oriented, flexible, initiative and able to work under pressure.

岗位职责：

1. 主动参与调研和跨部门协调，确定潜在的影响实现客户需求的负面因素。

2. 主动采取行动解决服务问题。

3. 当服务问题影响派件承诺时，主动联系客户，理解客户需求，并提供适当的解决方案。

4. 按照客户期望结合公司政策，落实服务修复。

5.根据服务政策，对于所有服务产品，主动提供签收证明。

6.调查问题件的成因，并解决。

7.与内部部门沟通协调，找到解决方案，来满足客户需求。

8. 按照客户的要求定期提供更新信息。

9. 按照既定时间表跟进工作，直到收到回应前。

10. 及时、完整和专业的对所有收到信息，进行反馈。

11.向客户或内部其他部门提供及时、完整和专业的回应。

12.定期与主管进行回顾，以获得提升服务或业务的机遇。

13.将未解决的询价问题移交至销售内勤，以便跟进。

14.按照TOLL电话政策接听电话。

15.主动确保客户知晓相关的文件及特殊条款。

16.通过查询系统，为客户提供准确完整的货物转运状态。

任职资格：

1.大专及以上学历。

2.2年以上客户服务经验，有物流行业经验优先考虑。

3.优秀的英语听说读写能力；CET-4。

4.良好的电脑技能(Word，Excel等)。

5.良好的人际关系沟通、解决问题能力和电话接听技巧。

6.良好的倾听技巧,能为客户提出解决问题方案。

7.以客户为导向，灵活，主动，有抗压能力。

DPEX History
Since our commencement almost 2 decades ago, DPEX Worldwide has expanded our network to provide our customers with a global reach that is second to none.

Through our network of franchisees and alliances we provide access to 7 worldwide hubs, 340 service centers, the use of 265 flights per day, more than 2500 vehicles and over 4000 employees.

DPEX历史
经历20年的发展史，DPEX已成为举足轻重的快递网络，我们能让客户触及全世界。
全球拥有7个中转站，340个服务中心，每日使用265航班，超过2500辆车队及4000名员工。


Our People
All local DPEX Worldwide offices are staffed by friendly, professional and highly trained personnel with vast knowledge and experience in every area of our business to ensure the best possible attention for your documents and parcels.

We take pride in our work and strive to continually improve our service by taking the time to understand our customer needs. Our commitment is to ensure that we provide the service that you expect, whatever it takes.

我们旳员工
每一个DPEX员工均受过严格训练，确保所有客户之快件都得到周全照料。
我们全心全意了解客户需要，不断进取，诚诺为每一个客户提供满意服务，无微不至。


DPEX China

上海迪比翼国际快件有限公司的前身系上海东浩外服国际物流有限公司和新加坡凯尔达快件有限公司共同投资组建的上海外服迪比翼国际快件有限公司，该公司于2000年9月经原外经贸部批准，2001年元月1日正式挂牌经营。2005年10月，经商务部批准，新加坡凯尔达快件有限公司受让上海东浩外服国际物流有限公司部分股份，北京翔龙运输服务有限公司受让上海东浩外服国际物流有限公司部分股份。股权转让事项结束后，合资公司正式更名为：上海迪比翼国际快件有限公司。

本公司经过七年的经营运作，相继在北京、广州又开立两个出口口岸。同时在昆山、苏州、无锡、杭州设立了自己分公司及办事处以及遍布全国的一个加盟商网络。