东莞招聘

General Responsibilities:
* Act as a team leader of the Nokia on site team
* Business retention


Detailed Responsibilities:
1. People and team management
* Constantly develop yourself and be open to new challenges, be willing to share your knowledge and experience with all your colleagues. Be a role model for the team members in all aspects.
* Creating a good working environment by setting a good example with professional straight forward behaviors.
* Coach the team members for correct direction of organization and provide feedback to their performance.
* Allocate and continuous adjust the workload within the group according to the situation.
* Assist the manager to optimize the team constellation.
* Actively assist the manager to develop the talents in the team so as to maintain backup resources.
* Ensure effective and professional communication with internal and external parties.
* Evaluate staffs training needs and develop personal development plans for direct reports

2. Business Retention – Nokia Export Shipment
* Ensure the Daily Shipment Schedule (Booking) from Nokia OF (Order Fulfillment) is correctly received.
* Prepare and audit the Agility Orders with Packing List, PO Invoice from Nokia SAP System on timely manner.
* Ensure the Agility respective Customer Service Executive received the accurate, update booking information on the timely manner.
* Prepare forecast report, check and complete the weekly POD from Nokia OF, prepare and send the daily report from Agility Tracking to Ops team to fill delay reasons (OB)
* Email / phone communication with MEA CT for all daily shipment enquiry (such as flight details, pre-alerts), operations issues / new instructions. (OB)
* Prepare the Trucking order from including the assignment to no. of trucks to the Agility Trucking Control Tower.
* Follow up with Ops team on shipments delay reason and work out actions to MEA CT. (OB)
* Follow up with the Agility Trucking Control Tower with the Driver & Truck information.
* Ensure timely communicate with the Agility Customer Service team for the change of the booking information.
* Receive or pass the messages/ new instructions from Factory to destinations/ relative parties, e.g. COO Holiday’s arrangement, weather update. (OB)
* Overtime as when it required according to the business needed.

3. Business Retention – Nokia Import Shipment
* Monitor the total transit time from pick up to ensure on time performance and any discrepancy on flight arrangement by origins, immediate follow up with origins.
* Ensure and verify the shipping documents from shippers are completed and original which is fulfilled Nokia’s requirements.
* Liaise with Nokia Trade Compliance Team and their Broker on declaration process on timely manner and ensure accuracy.
* Communicate closely with Nokia Logistics Team/Buyer on urgent and hot shipment enquiry and tracking. Follow up with Agility HKG Service Centre and origins on shipment status.
* Follow up with the driver on the truck milestones for urgent shipments until shipment arrival at ihub.
* Keep close communication on cargo/documents discrepancy with Nokia Logistics Team, Trade Compliance and their broker to have clear instruction to Agility HKG Service Centre to handle.
* Ensure timely communicate and follow up with Agility HKG Service Centre for the change/re-scheduled of shipments and inform Nokia Logistics and their Broker Team.
* Overtime and holiday duty as when it required according to the business needs.
* Backup of Nokia Import daily operations including reporting, shipment tracking.

4. Business performance monitoring
* Attend weekly con-call with MEA CT (OB) and Global Team (IB Import) on behalf of HKG Team.
* Investigate damage cases from Nokia and follow up with destination and MEA CT (OB/IB Import)
* Follow up with Ops team for any discrepancy cases and coordinate with all parties to prepare the CAR. (OB/IB Import)
* Monitor data input especially for correct service level in CONTROL and follow up with origins/ops if any non-compliance. (IB Import)
* First escalation to Local Operation team if there is any non-compliance/service failure and copy to OSI team if required for next level escalation.

5. Others’
* AD-hoc tasks may be assigned relevant to the account management process


Communications
* Internal – products, sales, business development, business units, oversea network, finance and quality.
* External – Existing customers, potential customers and their vendors

Competency & Qualifications:
- Competency Requirements Desired Level
* Communication Strong communication skills, service etiquette.
* Customer Service customer oriented with excellent service etiquette;
* Team Work Cooperative, and real team player with broad business insight;
* People Management Self disciplined and good time management;
* Problem Solving Strong analytical skills and be solution provider;
* Result Orientation Can use resources to achieve goals and objectives within timeline;

- Qualifications Requirements
* Knowledge & Skills Knowledge of Nokia Dongguan Factory operation process, Knowledge of SAP,
Knowledge of the Trucking Service and Customs process experienced
by both import and export which will be preferable;
* Education & Training Skillful communication both internally and externally.
Strong in MS applications, fluent English and Cantonese/mandarin*
* Experience 5-year work experiences in same industry,
background for global forwarder will be preferable;
* Personal Characteristics Self Discipline, Self starter, Accountable and responsible; Positive attitude
under pressure

Agility集团是世界领先的供应链管理公司之一。

作为Agility集团的前身，PWC (科威特公共仓库公司) 一直是中东地区重要的综合供应链解决方案服务商。

通过多年的业务规划和地域拓展，2006年11月13日，PWC宣布将其名下所有的物流资产整合在一起，Agility品牌由此诞生。

Agility集团的业务重点涵盖广泛的市场领域，包括高科技，展会，汽车和轮胎，工业，零售和消费品业，航空，石油和天然气等。Agility集团通过不断重视卓越操作并且提高供应链的可视度和可控性，从而有效地帮助客户提高效率，减少中转环节和运抵时间。作为一家全球领先的物流公司，Agility将持续为各大跨国公司及大中型国内企业设计，执行并优化物流方案。

Agility集团目前拥有32,000多名员工，分布在世界各地100多个国家550余处营运网络。