东莞招聘

The Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business center. The CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CSR, are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus.

Reports to: General Manager

Key Responsibilities:

ü Acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.

ü Serves as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.

ü Provide the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.

ü Contributes to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.

ü Ensures that all daily service charges are captured and entered into Titan.

ü Becomes an extension of our clients’ team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.

ü Serves as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.

ü Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.

ü Provides the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.

Key Position Requirements:

ü At least 1 year of prior work experience in a customer service industry or minimum 6 months prior experience with Regus

ü Solid organizational skills, including the ability to prioritize and multi-task

ü Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

ü Ability to communicate effectively and professionally

ü Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations

ü Ability to operate basic office equipment

ü High School Diploma or equivalent

Regus is the world's largest provider of workplace solutions offering the widest range of products and services that allow individuals and companies to work however, wherever and whenever they need to.

Products and services include fully equipped and staffed offices, mobile working, virtual office services, meeting rooms, conference and training facilities and the largest network of public videoconference rooms. Regus is a global organisation with more than 1500 business centres across some 600 cities now.

Take your career to the next level. Be part of our growing family and enjoy world class training,rewarding commissions, and an international & dynamic environment which values productivity and dedication.

Regus sincerely invites you to join us!

http://www.en.regus.cn