channel support(职位编号：BB001070)
淘宝（中国）软件有限公司
- 公司规模：5000-10000人
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2013-08-05
- 工作地点：杭州
- 招聘人数：若干
- 职位类别：客服专员/助理(非技术)
职位描述
岗位描述：
To support the management of customer service operation channel partners to help achieve customer satisfaction and retention
Duties & responsibilities
1. To assist the development of customer service programs & tools for local execution of customer service operation.
2. To be the key focal point to channel partners to help resolve any customers queries and operational issues.
3. To provide training and update to local channel partners on platform, product & operational workflow, etc.
4. To support the ad-hoc campaign execution, e.g. country channel page revamp & content maintenance, email campaigns.
岗位要求：
本科以上，有客服或在线运营经验的优先；
英语听说读写流利，并擅长团队之间及跨文化沟通；
具有一定的项目管理能力和数据分析能力；
To support the management of customer service operation channel partners to help achieve customer satisfaction and retention
Duties & responsibilities
1. To assist the development of customer service programs & tools for local execution of customer service operation.
2. To be the key focal point to channel partners to help resolve any customers queries and operational issues.
3. To provide training and update to local channel partners on platform, product & operational workflow, etc.
4. To support the ad-hoc campaign execution, e.g. country channel page revamp & content maintenance, email campaigns.
岗位要求：
本科以上，有客服或在线运营经验的优先；
英语听说读写流利，并擅长团队之间及跨文化沟通；
具有一定的项目管理能力和数据分析能力；
公司介绍
该公司尚未添加公司介绍
联系方式
- 公司地址：地址：span文一西路969号
- 电话：18612531658