Storage Product Field Engineer(职位编号：GTS-0597018)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-08-03
- 工作地点：北京
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：高级软件工程师 技术支持/维护工程师
职位描述
Job description
Job Responsibilities:
IBM Storage Product Engineer (PE) is the highest level support to all storage customers.
Provide Level-3 technical support to IBM storage customers in Asia Pacific;
Work with IBM worldwide storage development team on product enhancement;
Investigate technical issues through log/dump analysis and provide resolutions to IBM in-country support team;
Work with the Client Care team to improve customer satisfaction by visiting key customers and onsite support;
Create procedures and tips for the Level-1 support team to resolve storage problems;
Develop and provide technical training and service strategies to Level-1/2 support team.
Job Requirements:
Computer Science or Computer Engineering major;
Excellent analytical skills and problem solving skills, especially on storage product;
Good communication and coordination skills;
Active learner;
Spirit of dedication and devotion under stress;
Storage knowledge is preferred;
English: Fluent in speaking, reading and writing.
Preferred:
Experience in IBM Storage HW/SW Products;
Experience in Operating System and SAN;
Experience in Technical Support.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Responsibilities:
IBM Storage Product Engineer (PE) is the highest level support to all storage customers.
Provide Level-3 technical support to IBM storage customers in Asia Pacific;
Work with IBM worldwide storage development team on product enhancement;
Investigate technical issues through log/dump analysis and provide resolutions to IBM in-country support team;
Work with the Client Care team to improve customer satisfaction by visiting key customers and onsite support;
Create procedures and tips for the Level-1 support team to resolve storage problems;
Develop and provide technical training and service strategies to Level-1/2 support team.
Job Requirements:
Computer Science or Computer Engineering major;
Excellent analytical skills and problem solving skills, especially on storage product;
Good communication and coordination skills;
Active learner;
Spirit of dedication and devotion under stress;
Storage knowledge is preferred;
English: Fluent in speaking, reading and writing.
Preferred:
Experience in IBM Storage HW/SW Products;
Experience in Operating System and SAN;
Experience in Technical Support.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。