东莞招聘

Key responsibilities:

· Performance management:

1. Ensure Export processes are executed timely with focus on delivering top notch quality as per the SOPs defined and guidelines established.

2. Monitor cluster performance against the KPIs agreed with CENCSBPO and ensure

action plan is put in place where required.

3. Ensure global guidelines and processes are adhered too by the team.

· Stakeholder Management:

1. Be the main focal point for cluster/country Export CS issues be it within GSC’s or across functions. Own the cluster/country Export CS issues.

2. Be the face of the GSC teams and ensure effective coordination with internal GSC CS production line teams.

3. Engage with frontline Export CS colleagues to understand VoC. Review VoP and VoC and establish joint action / improvement plans are put in place to improve customer satisfaction ie CSS.

4. Liase, coordinate with crossfunctional teams within GSC or cluster to ensure timely completion of tasks or resolve customer complaint.

5. Liase with colleagues in Centre to drive, implement Export processes changes.

· People Management:

1. Maintain shift plans and deploy resources in an optimal and effective manner.

2. Set SMART objectives for direct reports and have periodic feedback sessions aimed at providing positive feedback and establishing areas of improvement.

3. Coach, mentor direct reports and SMEs to build up a strong succession plan and self development of direct reports.

4. Identify training requirements for direct reports and ensure feedback provided to GSC CS Cluster Manager.

5. Build up a scalable, dynamic team. Identify, nurture talented individuals in the team by coaching, empowering them in order to develop them.

· Continuous Improvement:

1. Continuously strive to improve Export CS processes, CSS score by identifying

opportunities to eliminate, simplify and standardize.

2. Inculcate systemic thinking in the team with an ability to look at upstream downstream effect during decision making or implementing process changes.

3. Ensure Visual Management system is deployed effectively and is used in periodic

review cycles with colleagues in frontline to identify opportunities for improvement.

4. Conduct DRM with the team and encourage best practice sharing, Kaizen initiatives.

5. Reach out to fellow colleagues/peers to keep abreast of improvement initiatives

deployed in other GSC sites to capitalize on best practices.

· Customer Experience sensitization:

1. Drive the team and identify solutions, industry best practices to deliver a superior and best in class Customer Experience.

2. Ensure Customer Experience vision of ‘Trust, Cared for and Pleased’ is foremost in all process changes initiated, performance reviews.

Skills required:

1. A minimum of 5 plus year's proven experience preferably in CS processes. Experience in leading people is essential and required for this role. Any exposure in leading in ML frontline commercial teams will be an added advantage.

2. Strong leadership skills armed with decisive decision making

3. Result oriented

4. Understanding of the shipment life cycle and roles of CS, cross functional

stakeholders.

5. Customer Service background involving direct interaction with external customers

6. Customer centric mindset with focus on service orientation

7. Strong problem solving and analytical skills

8. Ability to multitask, manage challenging deadlines and internal/external customers/colleagues.

9. Excellent communication skills both written and verbal.

10. Expertise in key ML systems such as GCSS, RKEM, MARS and MePC will be an advantage.

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！