Logistics CSV coordinator(物流客服)
东方海外物流(中国)有限公司深圳分公司
- 公司规模:150-500人
- 公司性质:外资(非欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2013-10-14
- 工作地点:中山
- 招聘人数:若干
- 学历要求:大专
- 语言要求:英语良好
- 职位类别:客服专员/助理(非技术)
职位描述
Job Sepctrums:
1.Receive the customer's standing order;
2.Ensure to fulfill the requirement by customers, include trucking arrangement, shipping plan, cost est;
3.Communicate with trucking agents to ensure booked trucking available;
4.Input the system accurately and efficiently to arrange the transportation plan;
5.Arrange to pick up the cargoes from customer and trace the status by cooperated with OPS teammates;
6.Get the relevant container no and seal no and provide information to CLIENT;
7.Trace the sailing date and inform customers for any change, negotiate with clients for solution if customers can not accept the change;
8.Cooperate with teammates in destination and make sure the cargo will be delivered as per customer's request;
9 Problem Solving assist with problem identification and solution generation. Identifies and responds to changing needs of the customer.
10.Read and reply daily E-mail and follow up phone inquires and prepare regular APVfor vendor and submit to supervisor;
11.Request F&A to issue invoice to customers, and help to push the payment in case of necessary and be willing to support local Value added service such as trucking etc proactively.
Requirements:
- College or university graduates.
- Good experience and knowledge in managing International logistics shipments
- Ability to comment on customers' operation guides, plan and set up working procedures
- Able to lead a team to implement procedures and deliver satisfactory services
- Detail-minded, organized, proactive, helpful, friendly and able to work under pressure and workload
- Good written and spoken English, good understanding and communication skill
Familiar with Microsoft word / excel. Prowerpoint .
职位描述:
根据客户出货订单确保满足客户的运输计划和成本要求。
- 负责货物运送计划操作, 准确录入系统,
- 安排货物运输及跟踪; 及时向客户更新相应的货运信息
- 与客户的沟通及解决客户投诉;
- 提单的核对及价格的确定;
-与目的港同事协作,按客户要求完成货物运送。
-回复客户的日常邮件和电话查询, 准确、及时提供客户要求的报表;
-按时向财务申请开列票据以便费用尽快结算。 并主动提供其他增值服务
职位要求:
-大专以上学历,有物流或国际贸易经验者优先;
-能够因应客户的操作要求,提供合理建议并建立工作流程
- 团队协作并执行实施程序,并为客户提供满意的服务
-主动积极并能承受工作压力
-英语听说读写流利;良好沟通能力, OFFICE 软件应用熟练
其他要求:需要接受非工作时间对紧急/异常情况处理和跟进
1.Receive the customer's standing order;
2.Ensure to fulfill the requirement by customers, include trucking arrangement, shipping plan, cost est;
3.Communicate with trucking agents to ensure booked trucking available;
4.Input the system accurately and efficiently to arrange the transportation plan;
5.Arrange to pick up the cargoes from customer and trace the status by cooperated with OPS teammates;
6.Get the relevant container no and seal no and provide information to CLIENT;
7.Trace the sailing date and inform customers for any change, negotiate with clients for solution if customers can not accept the change;
8.Cooperate with teammates in destination and make sure the cargo will be delivered as per customer's request;
9 Problem Solving assist with problem identification and solution generation. Identifies and responds to changing needs of the customer.
10.Read and reply daily E-mail and follow up phone inquires and prepare regular APVfor vendor and submit to supervisor;
11.Request F&A to issue invoice to customers, and help to push the payment in case of necessary and be willing to support local Value added service such as trucking etc proactively.
Requirements:
- College or university graduates.
- Good experience and knowledge in managing International logistics shipments
- Ability to comment on customers' operation guides, plan and set up working procedures
- Able to lead a team to implement procedures and deliver satisfactory services
- Detail-minded, organized, proactive, helpful, friendly and able to work under pressure and workload
- Good written and spoken English, good understanding and communication skill
Familiar with Microsoft word / excel. Prowerpoint .
职位描述:
根据客户出货订单确保满足客户的运输计划和成本要求。
- 负责货物运送计划操作, 准确录入系统,
- 安排货物运输及跟踪; 及时向客户更新相应的货运信息
- 与客户的沟通及解决客户投诉;
- 提单的核对及价格的确定;
-与目的港同事协作,按客户要求完成货物运送。
-回复客户的日常邮件和电话查询, 准确、及时提供客户要求的报表;
-按时向财务申请开列票据以便费用尽快结算。 并主动提供其他增值服务
职位要求:
-大专以上学历,有物流或国际贸易经验者优先;
-能够因应客户的操作要求,提供合理建议并建立工作流程
- 团队协作并执行实施程序,并为客户提供满意的服务
-主动积极并能承受工作压力
-英语听说读写流利;良好沟通能力, OFFICE 软件应用熟练
其他要求:需要接受非工作时间对紧急/异常情况处理和跟进
公司介绍
东方海外(国际)有限公司(OOIL)在香港联合交易所上市(0316),集团在70多个国家和地区建立了超过350个分公司或办事处。
东方海外物流(中国)有限公司和上海东陆物流有限公司是OOIL的全资附属公司,以 OOCL 以及 OOCLLOGISTICS 之商标经营,是全球最具规模的物流服务供应商之一。
1994年,作为***家获许经营通关业务的外商投资企业进入中国内地市场,我们具备完备的运营资质,覆盖国际物流和国内物流,专门提供一体化的物流解决方案,包括运输、仓储、分拨、配送等物流服务。目前,国内已设立46家分公司及办事处,全国有超过2000名员工,已建成密集的运输线路,仓库和分拨服务中心。
主要涉及的行业主要有快速消费品行业,纺织服装鞋帽行业,零售行业,电子电器行业,汽车及配件行业,化工品行业,温控货物物流等领域
因业务扩展,诚邀你加入。更多信息,请浏览 *********************
Careers at OOCL Logistics China
At the OOCL Group, PEOPLE are our most important asset. As an international logistics service provider embracing “People, People, People” as one of our Core Values, we respect and invest in our people and recognize their efforts and achievements.
In support of the growth of OOCL Logistics, We offer exceptional career and development opportunities with attractive remuneration for candidates who share our vision in the logistics business, and have both the aspirations and the commitment to excel and grow with us.
东方海外物流(中国)有限公司和上海东陆物流有限公司是OOIL的全资附属公司,以 OOCL 以及 OOCLLOGISTICS 之商标经营,是全球最具规模的物流服务供应商之一。
1994年,作为***家获许经营通关业务的外商投资企业进入中国内地市场,我们具备完备的运营资质,覆盖国际物流和国内物流,专门提供一体化的物流解决方案,包括运输、仓储、分拨、配送等物流服务。目前,国内已设立46家分公司及办事处,全国有超过2000名员工,已建成密集的运输线路,仓库和分拨服务中心。
主要涉及的行业主要有快速消费品行业,纺织服装鞋帽行业,零售行业,电子电器行业,汽车及配件行业,化工品行业,温控货物物流等领域
因业务扩展,诚邀你加入。更多信息,请浏览 *********************
Careers at OOCL Logistics China
At the OOCL Group, PEOPLE are our most important asset. As an international logistics service provider embracing “People, People, People” as one of our Core Values, we respect and invest in our people and recognize their efforts and achievements.
In support of the growth of OOCL Logistics, We offer exceptional career and development opportunities with attractive remuneration for candidates who share our vision in the logistics business, and have both the aspirations and the commitment to excel and grow with us.
联系方式
- 公司地址:中核大厦