Customer Support Engineer 客户支持工程师
日立环球存储产品(深圳)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2012-08-20
- 工作地点:深圳-龙岗区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
日语熟练 - 职位类别:质量管理/测试工程师(QA/QC工程师)
职位描述
Responsibilities:
-Responsible to fulfill specific customers assigned requirements from the pre-launch of the products till the normal manufacturing stage and End of Life of the products at our HDD manufacturing plant. Which include the initial customer sample during pre-sales stage, customer new product qualification, regular customer reporting requirements, customer complaint handling, customer line/field performance reporting and review and other specific customers' requirements.
-Responsible to work and coordinate with both internal departments as well as design center team and WW account team to coordinate on issues identified during the customer visit and audit, customer regular feedback on internal reporting as well as customer line/field issues till closure to show our product quality improvements.
-Conduct periodic audits on company wide system and process to make sure company operation is meeting all customer requirements with CLCA implementation.
-Facilitate and chair periodic quality improvement meetings with related departments on specific customer requirements.
-Work closely among inter-sections and inter-department to ensure committed schedules on customer issue handling are met in a timely and effectively manner.
Qualifications:
-Bachelor's or higher degree in Mechanical or Mechanics Engineering or related field.
-Preferably with at least 4 years working experience in Quality Assurance and experiences in a HDD manufacturing environment.
-In depth knowledge of customer handling (Customer complaint and customer interface)
-Familiar with Quality management System among the industry and auditing skills
-Familiar with also ISO 14000/18000 and CSR/SER/EICC requirements.
-Familiar with product safety requirements of HDD and other WW certification.
-Familiar with HDD manufacturing floor information system and control.
-Knowledge and application of ISO 9001 Quality Management System, Quality Tools like Statistical Process Control (SPC), Failure Mode Effect Analysis (FMEA), Design of Experiment (DOE) or its equivalent. Knowledge of Six Sigma or Six Sigma Black Belt will be added advantage.
-Fluent English and Chinese. Japanese language is preferred.公司介绍
在中国,日立环球存储科技公司在深圳开设了深圳海量存储设备有限公司、日立环球存储科技(深圳)有限公司及日立环球存储产品(深圳)有限公司。日立环球存储产品(深圳)有限公司成立于2004年7月,是日立环球存储科技旗下最年轻的公司,同时也是日立环球存储科技大中华区运营基地,在中国拥有地区总部、集中化运营与服务、日立设计中心、生产以及客户服务与支持7个机构。 现今,公司已成为日立环球全球主要的硬盘生产及供应基地,承担着日立将近所有的3.5寸桌面电脑硬盘的生产,在其全球供应链中占据举足轻重的战略地位。
公司位于中国深圳东北部的出口加工区,总占地面积20万平方米,一期厂房面积超过6万平方米,可容纳近7000名员工,拥有世界先进的生产厂房和办公设施供不间断生产。
现因公司快速发展需要,诚邀高素质人才加盟,公司将提供具有竞争力的薪酬福利以及广阔的发展空间. 招聘职位均要求英语熟练,工程技术类职位将有机会获得海外培训。
我公司严格遵守禁止因种族、民族、肤色、地域、户籍、年龄、性别、性倾向、婚姻状况、宗教和政治信仰、财产状况、家庭出身、残疾或者疾病等方面的不同,直接损害或者间接损害平等劳动权的招聘原则。我们禁止使用强制性劳工,我们的雇佣对象为具备自由意愿选择工作的申请者。
联系方式
- 公司网站:http://www.hgst.com