Customer Service Specialist
广州市白云区三元里广昌和汽车空调配件商行
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：汽车及零配件
职位信息
- 发布日期：2013-07-12
- 工作地点：广州
- 招聘人数：1
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术)
职位描述
Job Responsibilities
? Handle customer claim for SBM and oil, do the root & reason analysis for details claim case, through cross functions cooperation to find the solution, then keep follow up till finish finalized.
? SQI system management: monitor the quality of customer service for relative department and keep the score according to grade standard, finally report to relative functions by email. To consolidate and improve current SOP through the result analysis.
? Customer satisfaction investigation: design the questionnaire of customer satisfaction investigation and send to customer annually. Summarize and analyze the content of customer satisfaction questionnaires and then consolidate with relative functions for customer suggestion to make improvement action plan.
? Analysis and summarize customer cases and the quality of customer service by monthly
? The maintenance of ISO document ISO .
Job requirements
? 1 year + customer service or PMC working experiences will be preferred.
? Skilled in operating Microsoft office efficiently.
? Good command in both writing & verbal English.
? Good sense of responsibility - Integrity - Creative and Initiative
? College degree in any discipline, international trading business or logistics preferred.
? Related knowledge of logistics or trading will be preferred
? Familiar with operation in integrated ERP system is preferred.
? Handle customer claim for SBM and oil, do the root & reason analysis for details claim case, through cross functions cooperation to find the solution, then keep follow up till finish finalized.
? SQI system management: monitor the quality of customer service for relative department and keep the score according to grade standard, finally report to relative functions by email. To consolidate and improve current SOP through the result analysis.
? Customer satisfaction investigation: design the questionnaire of customer satisfaction investigation and send to customer annually. Summarize and analyze the content of customer satisfaction questionnaires and then consolidate with relative functions for customer suggestion to make improvement action plan.
? Analysis and summarize customer cases and the quality of customer service by monthly
? The maintenance of ISO document ISO .
Job requirements
? 1 year + customer service or PMC working experiences will be preferred.
? Skilled in operating Microsoft office efficiently.
? Good command in both writing & verbal English.
? Good sense of responsibility - Integrity - Creative and Initiative
? College degree in any discipline, international trading business or logistics preferred.
? Related knowledge of logistics or trading will be preferred
? Familiar with operation in integrated ERP system is preferred.
公司介绍
公司