Asia Customer Service Manager, Apparel世界五百强欧美独资公司，全球最大的纤维聚合物公司，市中心上班
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-31
- 工作地点：上海
- 招聘人数：若干
- 工作经验：八年以上
- 职位类别：物流经理 客服经理(非技术)
职位描述
Roles and Responsibilities:
? To develop, and deliver the customer service strategy for the Region
? To contribute to the development of the communications strategy
? To lead and manage the development of a multi-site customer services
? Working with the Regional S&OP / Logistic and Sales team to support Apparel business to achieve sales target
? Be part of global supply chain team to lead the global projects with coordination with counterparties in EMEA region and US region
? To collate daily, weekly, and periodically customer information for the Senior Management Team and make recommendations
? Providing advice and help to customers using the products or services of the organization
? Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications
? Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process
? Developing customer service standards, policies and procedures for the organization or department
? Analyzing data or statistics to identify the customer service level, the organization is providing
Skills and Knowledge Required:
? 8 years plus working experience in customer service with over 5 years team management skill in multinational company
? Ability to lead and supervise teams and work under tight deadlines
? Ability to produce creative ideas to ameliorate customer service standards
? Good communication skill and team work spirit, experience on working with global team will be preferred
? Politeness, confidence, patience, politeness, and diplomacy while dealing with complex problems
? Travel within region or international is required
? To develop, and deliver the customer service strategy for the Region
? To contribute to the development of the communications strategy
? To lead and manage the development of a multi-site customer services
? Working with the Regional S&OP / Logistic and Sales team to support Apparel business to achieve sales target
? Be part of global supply chain team to lead the global projects with coordination with counterparties in EMEA region and US region
? To collate daily, weekly, and periodically customer information for the Senior Management Team and make recommendations
? Providing advice and help to customers using the products or services of the organization
? Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications
? Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process
? Developing customer service standards, policies and procedures for the organization or department
? Analyzing data or statistics to identify the customer service level, the organization is providing
Skills and Knowledge Required:
? 8 years plus working experience in customer service with over 5 years team management skill in multinational company
? Ability to lead and supervise teams and work under tight deadlines
? Ability to produce creative ideas to ameliorate customer service standards
? Good communication skill and team work spirit, experience on working with global team will be preferred
? Politeness, confidence, patience, politeness, and diplomacy while dealing with complex problems
? Travel within region or international is required
公司介绍
公司微博：******************/dbtalent?ref=http%3A%2F%***********%2F2674989551%2Ffans%3Ftopnav%3D11
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
联系方式
- Email：workdbtalent@hotmail.com
- 电话：13701722965