Japan Customer Service Specialist (美国独资公司化工行业，薪资福利丰厚，工作地点：南京西路)
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-31
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：日语熟练
英语良好 - 职位类别：客服专员/助理(非技术) 高级业务跟单
职位描述
要求：需要日语流利
Job Description
This position is a primary point-of-contact with customers to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfillment, knowledge and understanding and preparation of required order and COA (Certificate of Analysis) documentation to contribute to the business and enterprise strategy and profitability. In addition, you will be required to provide back-up support to the CS team for fielding issues and complaints, forecasts and product technical enquires. You will also communicate with various levels of staff, customers, local and regional management, and global locations where the business group has manufacturing/distribution locations.
Your other responsibilities include executing liaison actions and interfacing with sales, marketing, customers, warehouses, plants transportation agencies, freight forwarders, inspection firms and various internal departments, supporting sales/ marketing, centralized customer service and supply chain groups as well as resolving customer complaints and following up on actions. Co-coordinating material returns and following up on credit adjustments as well as maintenance of customer database and service histories are also expected.
ROLE & RESPONSIBILITIES
CSS is responsible for all day-to-day contacts with prospects, customers, plant, sales, MTS, business group, accounting, credit. This includes:Managing and follow up enquiries (general product info, price incl. tender/proforma/letter of credit as required) and sample requests, product availability etc.
? Receive and process orders and managing the order process
? Provide personal service to customers with regular daily contact with key personnel at customer
? Gathering forecast, competition, customer system data when/where possible and update information about detailed forecast and evolution of orders as the month progresses
? Be first contact in case of emergency or complaint
? Managing correction process (goods return, credit/debit note requests) and other returns
? Manage rebate requests
? Coordinate with relevant sales person and work as a team with that person, supply chain and credit
? Managing consignment inventories
? Make once yearly visit to key customers
? Establish working relationship with local plant supply chain people
? Attend sales meetings to become involved with plans and strategy
? Attend routine Country Team meetings to become a proactive team member supporting sales, MTS, business, marketing etc.
? Speak client language (Japanese)
? Check availability versus orders
? Cut-offs: keep eye on them, call clients and check f/c versus them
? Do the backup for the team when there is CS on leave
REQUIRED SKILLS
? Excellent interpersonal skills
? A strong team player
? Customer focus
? Process oriented
? Good pro-activeness & initiative
? Good flexibility
? Excellent attitude
? Fast learner
? Multi-tasking
? Work well under pressure
? Enjoy challenges
QUALIFICATIONS
? Bachelor Degree holder with 3-5 years relevant experience in customer service
? Strong verbal & written English communication skills.
? Excellent SAP software and spreadsheet/document software interfacing skills
? Knowledge and understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation and letters of credit, government regulations and export controls requirements
? Fluent in written and spoken Japanese and English
? Good understanding of INCO & payments terms
? Good understanding of manufacturing scheduling and lead-times.
? Good planning, analytical, organizational problem-solving skills.
? Able to lead and work in a multi-cultural team environment
? Willing to work as same schedule days/hours as our customers
REQUIRED EXPERIENCE
? 3-5 years of relevant experience in customer service/order fulfillment
? Experience in servicing the Asia Pacific region. Working exposure in this region will be an added advantage
? Strong spoken/written communication skills in English.
? Excellent SAP software & spreadsheet/document software interfacing skills
? Knowledge & understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations & export controls requirements
? Good understanding of manufacturing scheduling and lead times
? Good planning, analytical, organizational, interpersonal and problem-solving skills
? Good skills in pro-actively resolving issues & problems.
? Able to lead and work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.
? Flexibility to be able to work on public holidays when required.
公司介绍
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
联系方式
- Email：workdbtalent@hotmail.com
- 电话：13701722965