东莞招聘

POSITION REFERENCE NUMBER
1306-21

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POSITION CATEGORY
Manufacturing - Fluid handling systems and components

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SUB-CATEGORY
Technical Support, service, application and etc

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POSITION TITLE
Asia Pacific Technical Head (Tech Service, Tech application, Tech support)

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CLIENT SUMMARY
US Listed group

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POSITION DESCRIPTION
This opening is to replace the expat who going back to USA after 5yrs support in Asia Region, managing a team cross Asia Pacific Region and oversees all the technical related activities cross region.
PURPOSE OF JOB:

• Technical Director is responsible for all aspects of technical support, application development and training of the products in the Asia Pacific region. This includes application engineering, technical assistance, warranty administration, product quality reporting, product training, lab testing and other technical support when required.
• This position is also responsible for continuous improvement of regional processes including service related distributor communication, local troubleshooting, distributor training, improved product launch processes, and communication. The manager responsibility may include functional responsibility in multiple regions.

JOB RESULT AREAS:
A. Customer Satisfaction, Technical Assistance, Application Support, Troubleshooting, Quality Reporting, Warranty Management, Quality Communication, Product & Service Training
B. Application Development Management
C. AP - Warranty Reduction/Quality Improvement
D. Product Quality Improvements
E. Organization and Personnel Development

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POSITION RESPONSIBILITIES

PRINCIPAL ACTIVITIES/DUTIES:
1. Lead and manage the technical service functions including the Technical assistance, warranty claim processing and demonstration lab and or product demonstrations
2. Lead the development of new major new applications requiring material testing, system design and installation support (including training)
3. Manage the quality complaints and the follow up with the customers and distributors through local language quality reports
4. Manage the day to day communication with client product service managers to drive improvements in product quality
5. Provide on-site troubleshooting when necessary to determine the root cause and corrective action of product and or application issues
6. Provide technical service and product training to distributor and end users
7. Support the new product launch process by managing field tests and training sales and distribution on released product
8. Drive and the continuous improvement process in the region including processes to improve the support of sales and distribution partners
9. Manage the service and quality communication and reporting in the region, to the AP headquarters and corporate headquarters as required.
10. Responsible for being current with new processes and applicable technology
11. Perform other duties as assigned by supervisor or manager

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POSITION REQUIREMENTS
Essential:
1. Fluent in English (written and verbal)
2. Bachelor ê ès degree in business, engineering, marketing, technical field or equivalent
3. 15+ years technical role with interaction with customers and/or distribution
4. Demonstrated ability to provide leadership in a managerial role
5. Demonstrated ability to manage processes and personnel in multiple countries
6. Good communication, presentation, and writing skills
7. Must be able to work independently and display sound decision-making and problem solving
8. Track record of managing application engineers resulting in profitable sales growth
9. Willingness to travel without notice (approximately 50% of the time)
10. 10+ years in a related technical, technical sales & training management position
11. Track record of significant commercial impact in an application role.
Desirable:
1. 15+ years in a quality or service leadership role
2. Experience in the same markets, products and applications
3. Fluid handling product experience
4. Quality process certifications. Examples ¨C Lean, Six Sigma, QI, QII
5. Chinese, Japanese and or Korean language competency

WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS

Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.

What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.

What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.

What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.

What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn

What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net