东莞招聘

职位职能: 客服主管 Client Team Leader

Objectives:

Provide a high leadership to manage the client team on line with the strategy of the company and customer’s requirements.

Duties & Responsibilities:

- Manage and train the coordinators in client team
- To supervise and lead the client team to guarantee a satisfied service to customers
- Collaborate closely with Sales to have a smooth program transfer to client team
- Communicate with all departments to provide an efficient coordination of programs
- Handle the sales issues and customer’s complaints.
- Contact the customers to understand their needs or inquiry of company’s services
- Follow-up orders, from contract drafting till payment collection.
- Establish clear and efficient internal process with other departments and customer’s procedures.
- Participate to customer meeting, if needed
- Prepare weekly and monthly forecast of the test
- Be the contact with other locations of Group
- Follow the company quality manual and system

Skills and Requirements:
- 3 Years working experience in Textile or Chemical or Toy Testing is a must. Management role experience is a plus.
- Strong communication skills & coordination abilities.
- A good command of English in writing and speaking.
- Good team player and able to work in a fast-paced environment.
- Organizational and time management skills
- Proficiency with office software

       跨世于1994年在澳大利亚悉尼成立,旨在为澳洲主要零售商及其外包给斐济和中国的供应商提供测试和产品检验和工厂审核服务. 为了更有效地服务和发展香港特别行政区业务,公司于2003年成立香港分部. 为了满足核心客户的需求, 还成立了惠州和上海纺织品检验实验室.
       我们为零售商及成衣制造业提供广泛的技术项目和服务. 跨世国际致力于协助有独特需求的顾客, 通过给他们提供全面, 价值增值的解决方案以及专业, 个性化的服务来满足客户的独特需求. 我们拥有技术和服务方面的专家, 指导和协助顾客面对一系列技术和质量需求.