Account Manager
戴德梁行房地产咨询（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：房地产
职位信息
- 发布日期：2015-04-23
- 工作地点：上海-静安区
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：物业管理经理/主管 总监/部门经理
职位描述
Responsibilities:
Account Manager will be responsible for setting up, implementing, running and managing the facility operations processes and functions of the building including, engineering service, reception, conference center, cleaning, landscaping, transportation services, mail /shipping, cafeteria service and gym services and enhance the operation and presentation of the building by providing best in class service in a timely, reliable, and professional manner, his/her responsibility will include but not limited to:
1. Develop, implement, and manage processes, rules and regulations for facility services department.
2. Act as the interface between the facility services department, the landlord, end users and the various departments.
3. Establish, implement and manage an operational plan for the facility services department with the support of DTZ Property and Facility Management Central Team.
4. Develop, monitor and make recommendation to implement a comprehensive service plan.
5. Initiate action to prevent the occurrence of any non conformities relating to the service, procedure and quality control.
6. Identify and record any problems relating to the service, procedure and quality control.
7. Initiate, recommend or provide solutions through designated channels.
8. Verify the implementation of solutions.
9. Control further procedure, delivery or installation of non conforming service until the deficiency or unsatisfactory condition has been corrected.
10. Lead and supervise the Engineering Manager to develop and maintain a preventative maintenance program for client’s office to ensure the building, grounds, and equipment are under good operation status and timely repairs are implemented, and the cost is within the budget.
11. Regularly conduct site inspections, and interact with employees regarding issues of maintenance and repair of buildings, grounds, and facilities.
12. Assist Purchasing Department in the negotiations and management of facility vendor contracts, including, but not limited to, engineering service, cleaning, landscaping, transportation services, mail /shipping, cafeteria service and gym services
13. Lead the Assistant Facilities Manager and Engineering Manager to develop fire evacuation and disaster response policies and procedures, as is appropriate to the respective work sites; provide training on safety issues, schedule and monitor regular evacuation exercises.
14. Track and maintain current records for all governmental and insurance inspections of buildings, grounds, and environment as scheduled.
15. Liaise with contractors and site staff to carry out assignments as designated by the DTZ Property and Facility Management Central Team and ensure they are aware of their performance and responsibilities in work prepared for release to clients.
16. Leverage internal and external source for providing enough support for on-site staff and Tier II and III vendors and ensure best in class service and response in a timely, reliable, and professional manner.
17. Regularly conduct site inspections, and interacts with employees regarding issues of maintenance and repair of building, grounds facilities.
Requirements:
General Education:
Essential:
University Degree in Business/Engineering or other appropriate discipline.
Skills:
Essential:
Microsoft Office (Word, Excel, PowerPoint)
Desirable:
Property Management Software
Experience:
Essential:
8 years previous management experience of a property or facility management project of campus or relevant experience.
Personal Attributes:
Excellent personal presentation
Excellent command of English & Mandarin
Strong interpersonal skills
Honest & reliable
Detail orientated
Good team player
Skilled at time & workload management
Ability to manage large teams of staff
Ability to work within a team environment
Ability to deliver on deadlines
Account Manager will be responsible for setting up, implementing, running and managing the facility operations processes and functions of the building including, engineering service, reception, conference center, cleaning, landscaping, transportation services, mail /shipping, cafeteria service and gym services and enhance the operation and presentation of the building by providing best in class service in a timely, reliable, and professional manner, his/her responsibility will include but not limited to:
1. Develop, implement, and manage processes, rules and regulations for facility services department.
2. Act as the interface between the facility services department, the landlord, end users and the various departments.
3. Establish, implement and manage an operational plan for the facility services department with the support of DTZ Property and Facility Management Central Team.
4. Develop, monitor and make recommendation to implement a comprehensive service plan.
5. Initiate action to prevent the occurrence of any non conformities relating to the service, procedure and quality control.
6. Identify and record any problems relating to the service, procedure and quality control.
7. Initiate, recommend or provide solutions through designated channels.
8. Verify the implementation of solutions.
9. Control further procedure, delivery or installation of non conforming service until the deficiency or unsatisfactory condition has been corrected.
10. Lead and supervise the Engineering Manager to develop and maintain a preventative maintenance program for client’s office to ensure the building, grounds, and equipment are under good operation status and timely repairs are implemented, and the cost is within the budget.
11. Regularly conduct site inspections, and interact with employees regarding issues of maintenance and repair of buildings, grounds, and facilities.
12. Assist Purchasing Department in the negotiations and management of facility vendor contracts, including, but not limited to, engineering service, cleaning, landscaping, transportation services, mail /shipping, cafeteria service and gym services
13. Lead the Assistant Facilities Manager and Engineering Manager to develop fire evacuation and disaster response policies and procedures, as is appropriate to the respective work sites; provide training on safety issues, schedule and monitor regular evacuation exercises.
14. Track and maintain current records for all governmental and insurance inspections of buildings, grounds, and environment as scheduled.
15. Liaise with contractors and site staff to carry out assignments as designated by the DTZ Property and Facility Management Central Team and ensure they are aware of their performance and responsibilities in work prepared for release to clients.
16. Leverage internal and external source for providing enough support for on-site staff and Tier II and III vendors and ensure best in class service and response in a timely, reliable, and professional manner.
17. Regularly conduct site inspections, and interacts with employees regarding issues of maintenance and repair of building, grounds facilities.
Requirements:
General Education:
Essential:
University Degree in Business/Engineering or other appropriate discipline.
Skills:
Essential:
Microsoft Office (Word, Excel, PowerPoint)
Desirable:
Property Management Software
Experience:
Essential:
8 years previous management experience of a property or facility management project of campus or relevant experience.
Personal Attributes:
Excellent personal presentation
Excellent command of English & Mandarin
Strong interpersonal skills
Honest & reliable
Detail orientated
Good team player
Skilled at time & workload management
Ability to manage large teams of staff
Ability to work within a team environment
Ability to deliver on deadlines
公司介绍
戴德梁行，是全球***规模的房地产服务营运商之一，为环球企业租户及投资者提供业内***的点对点服务，包括租赁代理、综合物业及设施管理、资本市场、投资及资产管理、估价服务，以及项目及建筑顾问服务。我们的研究及策略发展顾问服务屡获殊荣，为客户提供环球及地区市场的最新资讯、精辟分析和展望，帮助客户订定长远的投资计划和策略。戴德梁行业务规模遍及全球52个国家，旗下208家公司雇用常额人员及服务承包商等共47,000名人员。更多详情，请浏览****************。
本公司招聘信息以网站为准，不接受电话咨询
本公司招聘信息以网站为准，不接受电话咨询
联系方式
- Email：hr.nj@dtz.com
- 公司地址：地址：span钱江路1366号华润大厦A座903室